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/(?=.*\\bAndroid\\b)(?=.*\\bSD4930UR\\b)/i,\n\t\tamazon_tablet = /(?=.*\\bAndroid\\b)(?=.*\\b(?:KFOT|KFTT|KFJWI|KFJWA|KFSOWI|KFTHWI|KFTHWA|KFAPWI|KFAPWA|KFARWI|KFASWI|KFSAWI|KFSAWA)\\b)/i,\n\t\twindows_phone = /IEMobile/i,\n\t\twindows_tablet = /(?=.*\\bWindows\\b)(?=.*\\bARM\\b)/i,\n\t\tother_blackberry = /BlackBerry/i,\n\t\tother_blackberry_10 = /BB10/i,\n\t\tother_opera = /Opera Mini/i,\n\t\tother_chrome = /(CriOS|Chrome)(?=.*\\bMobile\\b)/i,\n\t\tother_firefox = /(?=.*\\bFirefox\\b)(?=.*\\bMobile\\b)/i,\n\t\tseven_inch = new RegExp(\"(?:Nexus 7|BNTV250|Kindle Fire|Silk|GT-P1000)\", \"i\"),\n\t\tmatch = function (regex, userAgent) {\n\t\t  return regex.test(userAgent);\n\t\t},\n\t\tIsMobileClass = function (userAgent) {\n\t\t  var ua = userAgent || navigator.userAgent,\n\t\t\ttmp = ua.split(\"[FBAN\");\n\t\t  if (\n\t\t\t(void 0 !== tmp[1] && (ua = tmp[0]),\n\t\t\tvoid 0 !== (tmp = ua.split(\"Twitter\"))[1] && (ua = tmp[0]),\n\t\t\t(this.apple = {\n\t\t\t  phone: match(apple_phone, ua),\n\t\t\t  ipod: match(apple_ipod, ua),\n\t\t\t  tablet: !match(apple_phone, ua) && match(apple_tablet, ua),\n\t\t\t  device: match(apple_phone, ua) || match(apple_ipod, ua) || match(apple_tablet, ua),\n\t\t\t}),\n\t\t\t(this.amazon = { phone: match(amazon_phone, ua), tablet: !match(amazon_phone, ua) && match(amazon_tablet, ua), device: match(amazon_phone, ua) || match(amazon_tablet, ua) }),\n\t\t\t(this.android = {\n\t\t\t  phone: match(amazon_phone, ua) || match(android_phone, ua),\n\t\t\t  tablet: !match(amazon_phone, ua) && !match(android_phone, ua) && (match(amazon_tablet, ua) || match(android_tablet, ua)),\n\t\t\t  device: match(amazon_phone, ua) || match(amazon_tablet, ua) || match(android_phone, ua) || match(android_tablet, ua),\n\t\t\t}),\n\t\t\t(this.windows = { phone: match(windows_phone, ua), tablet: match(windows_tablet, ua), device: match(windows_phone, ua) || match(windows_tablet, ua) }),\n\t\t\t(this.other = {\n\t\t\t  blackberry: match(other_blackberry, ua),\n\t\t\t  blackberry10: match(other_blackberry_10, ua),\n\t\t\t  opera: match(other_opera, ua),\n\t\t\t  firefox: match(other_firefox, ua),\n\t\t\t  chrome: match(other_chrome, ua),\n\t\t\t  device: match(other_blackberry, ua) || match(other_blackberry_10, ua) || match(other_opera, ua) || match(other_firefox, ua) || match(other_chrome, ua),\n\t\t\t}),\n\t\t\t(this.seven_inch = match(seven_inch, ua)),\n\t\t\t(this.any = this.apple.device || this.android.device || this.windows.device || this.other.device || this.seven_inch),\n\t\t\t(this.phone = this.apple.phone || this.android.phone || this.windows.phone),\n\t\t\t(this.tablet = this.apple.tablet || this.android.tablet || this.windows.tablet),\n\t\t\t\"undefined\" == typeof window)\n\t\t  )\n\t\t\treturn this;\n\t\t},\n\t\tinstantiate = function () {\n\t\t  var IM = new IsMobileClass();\n\t\t  return (IM.Class = IsMobileClass), IM;\n\t\t};\n\t  \"undefined\" != typeof module && module.exports && \"undefined\" == typeof window\n\t\t? (module.exports = IsMobileClass)\n\t\t: \"undefined\" != typeof module && module.exports && \"undefined\" != typeof window\n\t\t? (module.exports = instantiate())\n\t\t: \"function\" == typeof define && define.amd\n\t\t? define(\"isMobile\", [], (global.isMobile = instantiate()))\n\t\t: (global.isMobile = instantiate());\n\t})(this);\n  var Five9Modules = {},\n\tFive9SocialWidget = (function () {\n\t  var SharedProactive,\n\t\tChatModel,\n\t\tEmailModel,\n\t\tPersist,\n\t\tvalidateOptions = function (options) {\n\t\t  if (\"string\" != typeof options.tenant) throw new Error(\"Must specify a tenant\");\n\t\t  if ((\"object\" === _typeof(options.profiles) && options.profiles.length && (options.profiles = options.profiles.join(\",\")), \"string\" != typeof options.profiles)) throw new Error(\"Must specify profiles\");\n\t\t  options.rootUrl = options.rootUrl || \"\";\n\t\t},\n\t\tgetParams = function (options) {\n\t\t  var params = \"\";\n\t\t  for (var key in options)\n\t\t\tif (options.hasOwnProperty(key)) {\n\t\t\t  var val = options[key];\n\t\t\t  null !== val &&\n\t\t\t\tvoid 0 !== val &&\n\t\t\t\t\"undefined\" !== val &&\n\t\t\t\t\"\" !== val &&\n\t\t\t\t\"function\" != typeof val &&\n\t\t\t\t\"rootUrl\" !== key &&\n\t\t\t\t\"type\" !== key &&\n\t\t\t\t\"profile\" !== key &&\n\t\t\t\t(\"object\" === _typeof(val) && (val = JSON.stringify(val)), (params += \"&\" + key + \"=\" + encodeURIComponent(val)));\n\t\t\t}\n\t\t  return params.substr(1);\n\t\t},\n\t\tloadChatData = function () {\n\t\t  return Persist.loadData(ChatModel.compositeKey());\n\t\t},\n\t\tbuildChatUrl = function (options) {\n\t\t  var rootUrl = options.rootUrl,\n\t\t\tchatModelSaved = loadChatData();\n\t\t  chatModelSaved && chatModelSaved.session && (options.playSoundOnMessage = !!chatModelSaved.session.playSoundOnMessage && chatModelSaved.session.playSoundOnMessage);\n\t\t  var url = encodeURI(rootUrl + \"ChatConsole/index.html?\") + getParams(options);\n\t\t  return url && url.length > 2e3 ? console.warn(\"chat url length is: \", url.length) : console.log(\"chat url length is: \", url.length), url;\n\t\t},\n\t\tbuildEmailUrl = function (options) {\n\t\t  var rootUrl = options.rootUrl,\n\t\t\turl = encodeURI(rootUrl + \"EmailConsole/index.html?\") + getParams(options);\n\t\t  return url && url.length > 2e3 ? console.warn(\"email url length is: \", url.length) : console.log(\"email url length is: \", url.length), url;\n\t\t},\n\t\tbuildConsumerPowerUrl = function (options) {\n\t\t  var rootUrl = options.rootUrl,\n\t\t\turl = encodeURI(rootUrl + \"ConsumerPowerConsole/index.html?\") + getParams(options);\n\t\t  return url && url.length > 2e3 ? console.warn(\"consumer power url length is: \", url.length) : console.log(\"consumer power length is: \", url.length), url;\n\t\t},\n\t\topenChat = function (options, pollClose) {\n\t\t  options = options || {};\n\t\t  var persistedSessionId,\n\t\t\tpersistedData = Persist.loadData(ChatModel.compositeKey()),\n\t\t\tchatOptions = Five9Modules.SharedProactive.sessionData.chatOptions;\n\t\t  persistedData && persistedData.session && persistedData.session.id && (persistedSessionId = persistedData.session.id),\n\t\t\tchatOptions && chatOptions.sessionId && chatOptions.sessionId === persistedSessionId && (options = chatOptions),\n\t\t\tvalidateOptions(options);\n\t\t  var url = buildChatUrl(options);\n\t\t  return console.log(\"openChat\", url), openWindow(url, pollClose);\n\t\t},\n\t\tloadCssFile = function (cssPath, cb) {\n\t\t  var url, rts, nonce, cacheURL;\n\t\t  (url = cssPath), (rts = /([?&])_=[^&]*/), (nonce = Date.now()), (cacheURL = url), (cssPath = url = rts.test(cacheURL) ? cacheURL.replace(rts, \"$1_=\" + nonce++) : cacheURL + (/\\?/.test(cacheURL) ? \"&\" : \"?\") + \"_=\" + nonce++);\n\t\t  var link = document.createElement(\"link\");\n\t\t  (link.rel = \"stylesheet\"),\n\t\t\t(link.type = \"text/css\"),\n\t\t\t(link.href = cssPath),\n\t\t\t(link.media = \"all\"),\n\t\t\t\"function\" == typeof cb &&\n\t\t\t  link.addEventListener(\n\t\t\t\t\"load\",\n\t\t\t\tfunction (e) {\n\t\t\t\t  cb(null, e);\n\t\t\t\t},\n\t\t\t\t!1\n\t\t\t  ),\n\t\t\tdocument.getElementsByTagName(\"head\")[0].appendChild(link);\n\t\t},\n\t\topenWindow = function (url, pollClose) {\n\t\t  try {\n\t\t\tif (Five9SocialWidget.WindowRef && !Five9SocialWidget.WindowRef.closed) return Five9SocialWidget.WindowRef.focus(), pollClose && startWindowPoll(), !0;\n\t\t\tvar topLeft = popupRight(Five9SocialWidget.WindowWidth, Five9SocialWidget.WindowHeight),\n\t\t\t  props = \"width=\" + Five9SocialWidget.WindowWidth + \",height=\" + Five9SocialWidget.WindowHeight + \",left=\" + topLeft.left + \",top=\" + topLeft.top;\n\t\t\treturn (\n\t\t\t  (props += \",location=no,menubar=no,resizable=yes,scrollbars=no,status=no,titlebar=no,toolbar=no\"),\n\t\t\t  (Five9SocialWidget.WindowRef = window.open(\"\", Five9SocialWidget.WindowName, props)),\n\t\t\t  \"about:blank\" === Five9SocialWidget.WindowRef.location.href ? (Five9SocialWidget.WindowRef = window.open(url, Five9SocialWidget.WindowName, props)) : Five9SocialWidget.WindowRef.focus(),\n\t\t\t  pollClose && startWindowPoll(),\n\t\t\t  !0\n\t\t\t);\n\t\t  } catch (err) {\n\t\t\treturn console.error(\"Exception during openWindow\", err), !1;\n\t\t  }\n\t\t},\n\t\tpopupRight = function (w, h) {\n\t\t  var dualScreenLeft = void 0 !== window.screenLeft ? window.screenLeft : screen.left,\n\t\t\tdualScreenTop = void 0 !== window.screenTop ? window.screenTop : screen.top,\n\t\t\twidth = window.innerWidth ? window.innerWidth : document.documentElement.clientWidth ? document.documentElement.clientWidth : screen.width;\n\t\t  return {\n\t\t\ttop: (window.innerHeight ? window.innerHeight : document.documentElement.clientHeight ? document.documentElement.clientHeight : screen.height) - 50 - h / 2 + dualScreenTop,\n\t\t\tleft: width - 0 - w / 2 + dualScreenLeft,\n\t\t  };\n\t\t},\n\t\tremoveNodeAndListeners = function (el) {\n\t\t  el && el.parentNode && ((el.src = \"about:blank\"), el.parentNode.removeChild(el));\n\t\t},\n\t\tsetStyle = function (el, props) {\n\t\t  if (el) for (var prop in props) el.style[prop] = props[prop];\n\t\t},\n\t\twindowMinimize = function () {\n\t\t  setStyle(Five9SocialWidget.frame.querySelector(\".five9-frame-minimized\"), { display: \"block\" }), setStyle(Five9SocialWidget.frame.querySelector(\".five9-frame-full\"), { display: \"none\", visibility: \"hidden\" });\n\t\t},\n\t\taddEmbeddedFrame = function (options) {\n\t\t  console.log(\"addEmbeddedFrame options: \", options);\n\t\t  var url = \"email\" === options.type ? buildEmailUrl(options) : \"consumer\" === options.type ? buildConsumerPowerUrl(options) : buildChatUrl(options);\n\t\t  (console.log(\"addEmbeddedFrame\", url), Five9SocialWidget.frame.querySelector(\"#embedded-frame\")) ||\n\t\t\t(!(function (selector, template) {\n\t\t\t  var parent = document.body.querySelector(selector),\n\t\t\t\tframe = document.createElement(\"div\");\n\t\t\t  (frame.innerHTML = template), parent.appendChild(frame);\n\t\t\t})(\".five9-frame-full\", '<iframe id=\"embedded-frame\" src=\"' + url + '\" ' + ('style=\"border:none;\" width=\"' + Five9SocialWidget.WindowWidth + '\" height=\"' + Five9SocialWidget.WindowHeight + '\"') + \"></iframe>\"),\n\t\t\tconsole.log(\"WIDGET: add embedded frame\"));\n\t\t},\n\t\tremoveEmbeddedFrame = function () {\n\t\t  var embeddedFrame = Five9SocialWidget.frame.querySelector(\"#embedded-frame\");\n\t\t  embeddedFrame && (removeNodeAndListeners(embeddedFrame), console.log(\"WIDGET: remove embedded frame\"));\n\t\t},\n\t\tloadDetailData = function (options) {\n\t\t  return \"chat\" === options.type ? loadChatData() : Persist.loadData(EmailModel.Key);\n\t\t},\n\t\tsetState = function (state) {\n\t\t  (Five9SocialWidget.data.state = state), Persist.saveData(Five9SocialWidget.PersistKey, Five9SocialWidget.data);\n\t\t},\n\t\topenWindowFromOptions = function (options) {\n\t\t  \"email\" === options.type\n\t\t\t? (function (options, pollClose) {\n\t\t\t\tvalidateOptions((options = options || {}));\n\t\t\t\tvar url = buildEmailUrl(options);\n\t\t\t\tconsole.log(\"openEmail\", url), openWindow(url, pollClose);\n\t\t\t  })(options, !0)\n\t\t\t: \"consumer\" === options.type\n\t\t\t? (function (options, pollClose) {\n\t\t\t\tvalidateOptions((options = options || {}));\n\t\t\t\tvar url = buildConsumerPowerUrl(options);\n\t\t\t\tconsole.log(\"openConsumerPower\", url), openWindow(url, pollClose);\n\t\t\t  })(options, !0)\n\t\t\t: openChat(options, !0);\n\t\t},\n\t\tonMaximizeClicked = function (options) {\n\t\t  SharedProactive && SharedProactive.inProgress() && (console.info(\"Customer triggered manual chat.  abandon preview chat\"), SharedProactive.abandonPreview(), SharedProactive.hideChatOffer()),\n\t\t\t\"minimized\" === Five9SocialWidget.data.state\n\t\t\t  ? (console.log(\"WIDGET: maximize widget\"), Five9SocialWidget.isMobile ? (openWindowFromOptions(options), setState(\"popout\")) : clickMaximize(options))\n\t\t\t  : \"popout\" === Five9SocialWidget.data.state && (console.log(\"WIDGET: widget has popout.  attempt to re-use / open window\"), openWindowFromOptions(options));\n\t\t},\n\t\tclickMaximize = function (options) {\n\t\t  addEmbeddedFrame(options),\n\t\t\tsetStyle(Five9SocialWidget.frame.querySelector(\".five9-frame-minimized\"), { display: \"none\" }),\n\t\t\tsetStyle(Five9SocialWidget.frame.querySelector(\".five9-frame-full\"), { display: \"block\", visibility: \"visible\", height: Five9SocialWidget.WindowHeight + Five9SocialWidget.HeaderHeight + \"px\" }),\n\t\t\tsetState(\"maximized\");\n\t\t},\n\t\tclickMinimize = function () {\n\t\t  windowMinimize(), setState(\"minimized\");\n\t\t},\n\t\tpollWindowOpen = function () {\n\t\t  Five9SocialWidget.WindowRef &&\n\t\t\tFive9SocialWidget.WindowRef.closed &&\n\t\t\t(setState(\"minimized\"), Five9SocialWidget._pollWindowOpenTimerId && (clearInterval(Five9SocialWidget._pollWindowOpenTimerId), (Five9SocialWidget._pollWindowOpenTimerId = null)), console.log(\"WIDGET: popout was closed\"));\n\t\t},\n\t\tstartWindowPoll = function () {\n\t\t  Five9SocialWidget._pollWindowOpenTimerId = setInterval(pollWindowOpen, 200);\n\t\t},\n\t\tonReceiveMessage = function (e) {\n\t\t  try {\n\t\t\tif (e && \"string\" == typeof e.data) {\n\t\t\t  var messageData = e.data,\n\t\t\t\tmessage = JSON.parse(messageData);\n\t\t\t  message && (\"minimize\" === message.action ? (\"popout\" !== Five9SocialWidget.data.state && removeEmbeddedFrame(), clickMinimize()) : \"set-localstorage\" === message.action && Persist.saveData(message.key, message.value));\n\t\t\t}\n\t\t  } catch (err) {}\n\t\t},\n\t\tenableDrageAndDrop = function () {\n\t\t  var selected = null,\n\t\t\tx_pos = 0,\n\t\t\ty_pos = 0,\n\t\t\tx_elem = 0,\n\t\t\ty_elem = 0;\n\t\t  (document.getElementById(\"five9-frame-full\").onmousedown = function () {\n\t\t\treturn (x_elem = x_pos - (selected = this).offsetLeft), (y_elem = y_pos - selected.offsetTop), !1;\n\t\t  }),\n\t\t\t(document.onmousemove = function (e) {\n\t\t\t  (x_pos = document.all ? window.event.clientX : e.pageX),\n\t\t\t\t(y_pos = document.all ? window.event.clientY : e.pageY),\n\t\t\t\tnull !== selected && ((selected.style.left = x_pos - x_elem + \"px\"), (selected.style.top = y_pos - y_elem + \"px\"));\n\t\t\t}),\n\t\t\t(document.onmouseup = function () {\n\t\t\t  selected = null;\n\t\t\t});\n\t\t};\n\t  return {\n\t\tWindowRef: null,\n\t\tWindowName: \"Five9SocialWidget\",\n\t\tWindowWidth: 320,\n\t\tWindowHeight: 550,\n\t\tHeaderHeight: 40,\n\t\tPersistKey: \"f9-social-widget\",\n\t\tremoveEmbeddedFrame: removeEmbeddedFrame,\n\t\tdata: { state: \"minimized\", type: null },\n\t\taddWidget: function (options) {\n\t\t  if (!Five9SocialWidget.widgetAdded) {\n\t\t\tif ((((options = options || {}).namespace = options.namespace || window.location.host), validateOptions(options), !options.ga && window.dataLayer && \"function\" == typeof window.dataLayer.find)) {\n\t\t\t  var googleTagId = window.dataLayer.find(function (layer) {\n\t\t\t\treturn \"config\" === layer[0];\n\t\t\t  });\n\t\t\t  googleTagId && googleTagId[1] && (options.ga = googleTagId[1]);\n\t\t\t}\n\t\t\tif (\n\t\t\t  ((Five9SocialWidget.options = options),\n\t\t\t  (ChatModel = Five9Modules.ChatModel),\n\t\t\t  (EmailModel = Five9Modules.EmailModel),\n\t\t\t  (Persist = Five9Modules.Persist),\n\t\t\t  (SharedProactive = Five9Modules.SharedProactive),\n\t\t\t  (ChatModel && EmailModel && Persist && SharedProactive) || console.error(\"Fatal error: missing modules\", Five9Modules),\n\t\t\t  !SharedProactive.supportsFeatures())\n\t\t\t)\n\t\t\t  return !1;\n\t\t\tvar displayWidget = function () {\n\t\t\t  ChatModel.setDomainKey(options.tenant), ChatModel.setNamespace(options.namespace), (options.rootUrl = SharedProactive.addTrailingSlash(options.rootUrl));\n\t\t\t  var mobile = !!isMobile && isMobile.any;\n\t\t\t  (Five9SocialWidget.isMobile = mobile), (Five9SocialWidget.widgetAdded = !0), window.addEventListener(\"message\", onReceiveMessage, !1), console.info(\"addWidget\", { rootUrl: options.rootUrl, isMobile: mobile });\n\t\t\t  var buttonClass = \"email\" === options.type ? \"five9-email-button\" : \"five9-chat-button\",\n\t\t\t\tbuttonText = \"email\" === options.type ? \"Email\" : \"consumer\" === options.type ? \"Contact Us\" : \"Chat\",\n\t\t\t\tframeTemplate =\n\t\t\t\t  '<div class=\"five9-frame-minimized\"><div class=\"five9-header\"><div id=\"five9-maximize-button\" class=\"' +\n\t\t\t\t  buttonClass +\n\t\t\t\t  '\"><span class=\"five9-icon\"></span><span class=\"five9-text\">' +\n\t\t\t\t  buttonText +\n\t\t\t\t  '</span></div></div></div><div id=\"five9-frame-full\" class=\"five9-frame-full\"><div class=\"five9-header\"><div id=\"five9-minimize-button\" class=\"' +\n\t\t\t\t  buttonClass +\n\t\t\t\t  '\"><div class=\"five9-icon\"></div><div class=\"five9-text\">' +\n\t\t\t\t  buttonText +\n\t\t\t\t  '</div><div id=\"five9-minimize-icon\" title=\"Click to minimize\"></div><div id=\"five9-popout-button\" title=\"Click to popout into a new window\"></div></div></div></div>',\n\t\t\t\tframe = document.createElement(\"div\");\n\t\t\t  if (((frame.innerHTML = frameTemplate), frame.classList.add(\"five9-frame\"), Five9SocialWidget.cssLoaded)) frame.setAttribute(\"style\", \"width: \" + Five9SocialWidget.WindowWidth + \"px;\");\n\t\t\t  else {\n\t\t\t\tvar cssPath = options.rootUrl + \"SocialWidget/five9-social-widget.css\";\n\t\t\t\tloadCssFile(cssPath, function () {\n\t\t\t\t  setStyle(frame, { display: \"block\" }), \"function\" == typeof options.done && options.done();\n\t\t\t\t}),\n\t\t\t\t  frame.setAttribute(\"style\", \"width: \" + Five9SocialWidget.WindowWidth + \"px;display:none;\"),\n\t\t\t\t  (Five9SocialWidget.cssLoaded = !0);\n\t\t\t  }\n\t\t\t  document.body.appendChild(frame), (Five9SocialWidget.frame = frame);\n\t\t\t  var data = Persist.loadData(Five9SocialWidget.PersistKey);\n\t\t\t  if ((data && (Five9SocialWidget.data = data), (Five9SocialWidget.data.type = options.type), \"maximized\" === Five9SocialWidget.data.state)) {\n\t\t\t\tvar detailData = loadDetailData(options);\n\t\t\t\tdetailData && \"Finished\" === detailData.step\n\t\t\t\t  ? (console.log(\"WIDGET: widget frame is finished.  no need to re-maximize\"), setState(\"minimized\"))\n\t\t\t\t  : (console.log(\"WIDGET: widget was maximized.  re-maximize\"), clickMaximize(options));\n\t\t\t  } else \"popout\" === Five9SocialWidget.data.state && console.log(\"WIDGET: widget was popout.  no need to do anything until customer clicks\");\n\t\t\t  var maximizeButton = frame.querySelector(\"#five9-maximize-button\");\n\t\t\t  maximizeButton &&\n\t\t\t\tmaximizeButton.addEventListener(\"click\", function (e) {\n\t\t\t\t  onMaximizeClicked(options);\n\t\t\t\t});\n\t\t\t  var minimizeButton = frame.querySelector(\"#five9-minimize-icon\");\n\t\t\t  minimizeButton &&\n\t\t\t\tminimizeButton.addEventListener(\"click\", function (e) {\n\t\t\t\t  console.log(\"WIDGET: attempt to minimize widget\"),\n\t\t\t\t\t(detailData = loadDetailData(options)),\n\t\t\t\t\t\"consumer\" === options.type\n\t\t\t\t\t  ? (clickMinimize(), console.log(\"WIDGET: minimize widget\"))\n\t\t\t\t\t  : \"chat\" === options.type && ChatModel.allowMinimize(detailData)\n\t\t\t\t\t  ? (clickMinimize(), console.log(\"WIDGET: minimize widget\"))\n\t\t\t\t\t  : \"email\" === options.type && EmailModel.allowMinimize(detailData) && (clickMinimize(), console.log(\"WIDGET: minimize widget\"));\n\t\t\t\t});\n\t\t\t  var popoutButton = frame.querySelector(\"#five9-popout-button\");\n\t\t\t  popoutButton &&\n\t\t\t\tpopoutButton.addEventListener(\"click\", function (e) {\n\t\t\t\t  return (\n\t\t\t\t\te.stopPropagation(),\n\t\t\t\t\t(function (options) {\n\t\t\t\t\t  windowMinimize(), removeEmbeddedFrame(), openWindowFromOptions(options), setState(\"popout\");\n\t\t\t\t\t})(options),\n\t\t\t\t\tconsole.log(\"WIDGET: popout the widget\"),\n\t\t\t\t\t!1\n\t\t\t\t  );\n\t\t\t\t}),\n\t\t\t\toptions.allowDragAndDrop && enableDrageAndDrop();\n\t\t\t};\n\t\t\t\"chat\" === options.type && options.hideDuringAfterHours\n\t\t\t  ? Five9.Api.EstimatedWaitTime.areAnyProfilesOpenForBusiness({ tenant: options.tenant, profiles: options.profiles.split(\",\"), rootUrl: options.rootUrl.replace(\"consoles/\", \"\") }, function (error, response) {\n\t\t\t\t  error ? console.error(\"Five9: Error checking business hours\", error) : response.length && displayWidget();\n\t\t\t\t})\n\t\t\t  : displayWidget();\n\t\t  }\n\t\t},\n\t\tremoveWidget: function () {\n\t\t  Five9SocialWidget.widgetAdded = !1;\n\t\t  var frame = Five9SocialWidget.frame;\n\t\t  frame && (delete Five9SocialWidget.frame, removeNodeAndListeners(frame));\n\t\t},\n\t\tinitializeProactiveChat: function (options) {\n\t\t  if (!Five9SocialWidget.proactiveInitialized) {\n\t\t\tif ((validateOptions((options = options || {})), (SharedProactive = Five9Modules.SharedProactive) || console.error(\"Fatal error: missing modules\", Five9Modules), !SharedProactive.supportsFeatures())) return !1;\n\t\t\tif (!Five9SocialWidget.cssLoaded) {\n\t\t\t  var cssPath = options.rootUrl + \"SocialWidget/five9-social-widget.css\";\n\t\t\t  loadCssFile(cssPath), (Five9SocialWidget.cssLoaded = !0);\n\t\t\t}\n\t\t\t(options.analyticsProvider = 2),\n\t\t\t  (options.onAccept = function (chatOptions) {\n\t\t\t\tFive9SocialWidget.widgetAdded ? onMaximizeClicked(chatOptions) : openChat(chatOptions, !1);\n\t\t\t  }),\n\t\t\t  (options.onReject = function () {}),\n\t\t\t  SharedProactive.initialize(options),\n\t\t\t  (Five9SocialWidget.proactiveInitialized = !0);\n\t\t  }\n\t\t},\n\t\tloadOffers: function (profileName, onSuccess) {\n\t\t  if (\"string\" != typeof profileName) throw new Error(\"Must specify a profileName\");\n\t\t  onSuccess = onSuccess || function () {};\n\t\t  SharedProactive.loadOffers(function (response) {\n\t\t\tconsole.info(\"onLoadOffersSuccess\", response);\n\t\t\tfor (var selectedProfile = null, i = 0; i < response.length; i++)\n\t\t\t  if (response[i].name === profileName) {\n\t\t\t\tselectedProfile = response[i];\n\t\t\t\tbreak;\n\t\t\t  }\n\t\t\tselectedProfile\n\t\t\t  ? (selectedProfile.enablePreviewChat ? console.log(\"Preview chat enabled for \" + profileName) : console.log(\"Preview chat not enabled for \" + profileName), onSuccess(selectedProfile))\n\t\t\t  : console.error(\"onLoadOffersSuccess() campaign not found\", profileName);\n\t\t  });\n\t\t},\n\t\ttriggerOffer: function (offerOptions) {\n\t\t  return (\n\t\t\tconsole.log(\"five9-social-widget:triggerOffer\", offerOptions),\n\t\t\t\"minimized\" === Five9SocialWidget.data.state ? (SharedProactive.triggerOffer(offerOptions), !0) : (console.warn(\"Customer is starting a manual chat.  offer not triggered\"), !1)\n\t\t  );\n\t\t},\n\t\tmaximizeChat: function (chatOptions) {\n\t\t  Five9SocialWidget.widgetAdded ? onMaximizeClicked(chatOptions) : console.error(\"Widget must be added to maximize chat\");\n\t\t},\n\t\tprocessOfferAccepted: function () {\n\t\t  SharedProactive.triggerCustomerEngageAccept();\n\t\t},\n\t\tprocessOfferRefused: function () {\n\t\t  SharedProactive.triggerCustomerEngageReject();\n\t\t},\n\t  };\n\t})();\n  !(function () {\n\tvar ProactivePersist = {\n\t  Version: 1,\n\t  Key: \"f9-offers\",\n\t  loadData: function () {\n\t\ttry {\n\t\t  var data = sessionStorage.getItem(ProactivePersist.Key);\n\t\t  if (data) {\n\t\t\ttry {\n\t\t\t  data = JSON.parse(data);\n\t\t\t} catch (err) {}\n\t\t\tif (data.version === ProactivePersist.Version) return console.info(\"Persist:loadData()\", ProactivePersist.Key, data), delete data.version, delete data.date, data;\n\t\t  }\n\t\t} catch (err) {}\n\t  },\n\t  saveData: function (data) {\n\t\ttry {\n\t\t  (data.date = Date.now()), (data.version = ProactivePersist.Version), sessionStorage.setItem(ProactivePersist.Key, JSON.stringify(data)), console.info(\"Persist:saveData()\", ProactivePersist.Key, data);\n\t\t} catch (err) {}\n\t  },\n\t};\n\tFive9Modules && (Five9Modules.ProactivePersist = ProactivePersist);\n  })(),\n\t(function () {\n\t  var MessageTypes,\n\t\tProactivePersist,\n\t\tNotificationRootSelector = \"five9-notification\",\n\t\tNotificationActiveClass = \"active\",\n\t\tModalRootSelector = \"five9-modal\",\n\t\tTokenId = !1,\n\t\tFarmId = !1,\n\t\tOnEngageAcceptCallback = function () {},\n\t\tOnEngageRejectCallback = function () {},\n\t\tOnOfferCallback = function () {},\n\t\tgetValueFromFields = function (searchKey, fields) {\n\t\t  for (var key in fields) if (key === searchKey && fields[key].value && SharedProactive.nonEmptyString(fields[key].value)) return fields[key].value;\n\t\t  return \"\";\n\t\t},\n\t\tformatTime = function (d) {\n\t\t  var hours = d.getHours();\n\t\t  hours = hours % 12 > 0 ? hours % 12 : 12;\n\t\t  var mins = d.getMinutes();\n\t\t  return hours + \":\" + (mins = mins < 10 ? \"0\" + mins : mins) + \" \" + (d.getHours() > 12 ? \"pm\" : \"am\");\n\t\t},\n\t\tRequests_loadOffers = function (options, onSuccess, onError) {\n\t\t  if (\"string\" != typeof (options = options || {}).restAPI) throw new Error(\"loadOffers() Must specify a restAPI\");\n\t\t  if (\"string\" != typeof options.tenant) throw new Error(\"loadOffers() Must specify a tenant\");\n\t\t  (options.restAPI = SharedProactive.addTrailingSlash(options.restAPI)), (options.rootUrl = SharedProactive.addTrailingSlash(options.rootUrl));\n\t\t  var xhrOptions = { url: options.restAPI + SharedProactive.APIPath + \"orgs/-1/chatoffers/\" + options.tenant, verb: \"GET\" };\n\t\t  SharedProactive.Mock\n\t\t\t? setTimeout(function () {\n\t\t\t\t(onSuccess =\n\t\t\t\t  onSuccess ||\n\t\t\t\t  function () {})([{ name: \"user1_inbound_5555550001\", id: 1459464962, tenantId: \"421\", groupId: \"1631\", consecutivePagesOnly: 0, chatOfferCondition: \"Amount_of_time_spent\", proactiveChatQuestion: \"Do you need help?\", proactiveChatTimeSpent: 10, proactiveChatHoverDuration: 10, proactiveChatNumberOfPages: 1, proactiveChatOfferTimeout: 10, proactiveChatNumberOfOffer: 30, proactiveEstimatedWaitTime: 1, enablePreviewChat: 1, previewContactEditAllowed: 0 }]);\n\t\t\t  }, 1e3)\n\t\t\t: SharedProactive.xhr(xhrOptions, onSuccess, onError);\n\t\t},\n\t\tRequests_status = function (options, onSuccess, onError) {\n\t\t  if (\"string\" != typeof (options = options || {}).restAPI) throw new Error(\"status() Must specify a restAPI\");\n\t\t  if (void 0 === options.tenantId) throw new Error(\"status() Must specify a tenantId\");\n\t\t  if (void 0 === options.groupId) throw new Error(\"status() Must specify a groupId\");\n\t\t  (options.restAPI = SharedProactive.addTrailingSlash(options.restAPI)), (options.rootUrl = SharedProactive.addTrailingSlash(options.rootUrl));\n\t\t  var xhrOptions = { url: options.restAPI + SharedProactive.APIPath + SharedProactive.formatString(\"orgs/estimatedwaittime/1000?tenantName{0}=&campaignName={1}\", options.tenant, options.profiles), verb: \"GET\" };\n\t\t  SharedProactive.Mock\n\t\t\t? setTimeout(function () {\n\t\t\t\t(onSuccess = onSuccess || function () {})({ resultCode: 0, ewt: 7, mediaType: 1e3, groupId: 1631, orgId: 421 });\n\t\t\t  }, 1e3)\n\t\t\t: SharedProactive.xhr(xhrOptions, onSuccess, onError);\n\t\t},\n\t\tRequests_openSession = function (options, onSuccess, onError) {\n\t\t  if (\"string\" != typeof (options = options || {}).restAPI) throw new Error(\"openSession() Must specify a restAPI\");\n\t\t  if (\"string\" != typeof options.tenant) throw new Error(\"openSession() Must specify a tenant\");\n\t\t  var url = options.restAPI + SharedProactive.APIPath + \"auth/anon?cookieless=true&clientApp=proactiveChatConsole\",\n\t\t\tpayload = { tenantName: options.tenant, five9SessionId: null };\n\t\t  console.info(\"openSession\", { url: url, payload: payload });\n\t\t  var xhrOptions = { url: url, verb: \"POST\", payload: payload };\n\t\t  SharedProactive.Mock\n\t\t\t? setTimeout(function () {\n\t\t\t\t(onSuccess = onSuccess || function () {})({ tokenId: \"token-1\", userId: \"token-1\", orgId: \"tenant-1\" });\n\t\t\t  }, 1e3)\n\t\t\t: SharedProactive.xhr(xhrOptions, onSuccess, onError);\n\t\t},\n\t\tRequests_openChatPreview = function (options, onSuccess, onError) {\n\t\t  if (\"string\" != typeof (options = options || {}).restAPI) throw new Error(\"openChatPreview() Must specify a restAPI\");\n\t\t  if (\"string\" != typeof options.sessionId) throw new Error(\"openChatPreview() Must specify a sessionId\");\n\t\t  if (\"string\" != typeof options.profile) throw new Error(\"openChatPreview() Must specify a profile\");\n\t\t  (TokenId = options.sessionId), (FarmId = options.farmId);\n\t\t  var restAPI = options.restAPI + SharedProactive.APIPath,\n\t\t\tsessionId = options.sessionId,\n\t\t\tprofile = options.profile,\n\t\t\temail = getValueFromFields(\"email\", options.fields);\n\t\t  SharedProactive.nonEmptyString(email) || ((email = SharedProactive.generateAnonEmail()), options.fields && options.fields.email && (options.fields.email.value = email));\n\t\t  var name = getValueFromFields(\"name\", options.fields);\n\t\t  SharedProactive.nonEmptyString(name) || (name = \"\");\n\t\t  var groupId = options.groupId;\n\t\t  SharedProactive.nonEmptyString(groupId) || (groupId = \"-1\");\n\t\t  var customFields = [];\n\t\t  customFields.push({ key: \"Subject\", value: profile, analyze: 0 }),\n\t\t\tcustomFields.push({ key: \"Name\", value: name, analyze: 0 }),\n\t\t\tcustomFields.push({ key: \"Email\", value: email, analyze: 0 }),\n\t\t\tcustomFields.push({ key: \"Question\", value: \"\", analyze: 1 }),\n\t\t\tcustomFields.push({ key: \"f9-browser\", value: JSON.stringify({ userAgent: navigator.userAgent, language: navigator.language }), analyze: 0 }),\n\t\t\toptions.history ? (console.info(\"preview chat history\", options.history), customFields.push({ key: \"f9-history\", value: JSON.stringify(options.history), analyze: 0 })) : console.info(\"no history supplied for preview chat\"),\n\t\t\t\"object\" === _typeof(options.customFields) && (customFields = customFields.concat(options.customFields));\n\t\t  var customVariables = options.customVariables;\n\t\t  if (\"object\" === _typeof(customVariables))\n\t\t\tfor (var id in customVariables)\n\t\t\t  if (customVariables.hasOwnProperty(id)) for (var key in customVariables[id]) customVariables[id].hasOwnProperty(key) && customFields.push({ key: id + \".\" + key, value: customVariables[id][key], analyze: 0 });\n\t\t  var timezoneOffset,\n\t\t\toffsetHour,\n\t\t\tchatRequest = {};\n\t\t  (chatRequest.campaign = profile),\n\t\t\t(chatRequest.groupId = groupId),\n\t\t\t(chatRequest.name = name),\n\t\t\t(chatRequest.email = email),\n\t\t\t(chatRequest.customFields = customFields),\n\t\t\t(chatRequest.analyticsProvider = options.analyticsProvider),\n\t\t\t(chatRequest.proactiveChat = !0),\n\t\t\t(chatRequest.timezone = ((timezoneOffset = new Date().getTimezoneOffset()), (offsetHour = String((Math.abs(timezoneOffset) / 60) * 100).padStart(4, \"0\")), \"GMT\" + (timezoneOffset >= 0 ? \"-\" : \"+\") + offsetHour));\n\t\t  var url = restAPI + \"agents/\" + sessionId + \"/interactions/client_chat_preview\";\n\t\t  console.info(\"openChatPreview\", { url: url, chatRequest: chatRequest });\n\t\t  var xhrOptions = { url: url, verb: \"POST\", payload: chatRequest };\n\t\t  SharedProactive.Mock\n\t\t\t? ((onSuccess = onSuccess || function () {}),\n\t\t\t  setTimeout(function () {\n\t\t\t\tonSuccess({\n\t\t\t\t  loggedInProfileAgent: {\n\t\t\t\t\tprofileId: \"1631\",\n\t\t\t\t\tprofileName: \"user1_inbound_5555550001\",\n\t\t\t\t\tagentLoggedIn: !0,\n\t\t\t\t\tnoServiceMessage: \"We are currently unable to service your request. Please contact us during normal business hours.\",\n\t\t\t\t  },\n\t\t\t\t  profileSurvey: { profileId: \"2504\", templateId: 3, templateQuestion: \"Custom survey question\", templateThankyouMessage: \"Custom thank you message\", enableSurvey: 0 },\n\t\t\t\t});\n\t\t\t  }, 1e3))\n\t\t\t: SharedProactive.xhr(xhrOptions, onSuccess, onError);\n\t\t},\n\t\tRequests_acceptChatPreviewOffer = function (options, onSuccess, onError) {\n\t\t  if (\"string\" != typeof (options = options || {}).restAPI) throw new Error(\"acceptChatPreviewOffer() Must specify a restAPI\");\n\t\t  if (\"string\" != typeof options.sessionId) throw new Error(\"acceptChatPreviewOffer() Must specify a sessionId\");\n\t\t  var restAPI = options.restAPI + SharedProactive.APIPath,\n\t\t\tsessionId = options.sessionId,\n\t\t\turl = restAPI + \"agents/\" + sessionId + \"/interactions/\" + sessionId + \"/client_accept_offer\",\n\t\t\tname = getValueFromFields(\"name\", options.fields),\n\t\t\temail = getValueFromFields(\"email\", options.fields),\n\t\t\tpayload = { campaign: options.profile, groupId: \"-1\", customFields: [], name: name, email: email };\n\t\t  console.info(\"acceptChatPreviewOffer\", { url: url, payload: payload }), \"function\" == typeof gtag && gtag(\"event\", \"Preview Chat Offer Accepted\", { event_category: \"Five9\", event_label: options.profile });\n\t\t  var xhrOptions = { url: url, verb: \"PUT\", payload: payload };\n\t\t  SharedProactive.Mock\n\t\t\t? setTimeout(function () {\n\t\t\t\t(onSuccess = onSuccess || function () {})({});\n\t\t\t  }, 1e3)\n\t\t\t: SharedProactive.xhr(xhrOptions, onSuccess, onError);\n\t\t},\n\t\tRequests_rejectChatPreviewOffer = function (options, onSuccess, onError) {\n\t\t  if (\"string\" != typeof (options = options || {}).restAPI) throw new Error(\"rejectChatPreviewOffer() Must specify a restAPI\");\n\t\t  if (\"string\" != typeof options.sessionId) throw new Error(\"rejectChatPreviewOffer() Must specify a sessionId\");\n\t\t  var restAPI = options.restAPI + SharedProactive.APIPath,\n\t\t\tsessionId = options.sessionId,\n\t\t\turl = restAPI + \"agents/\" + sessionId + \"/interactions/\" + sessionId + \"/client_reject_offer\",\n\t\t\tpayload = {};\n\t\t  console.info(\"rejectChatPreviewOffer\", { url: url, payload: payload }), \"function\" == typeof gtag && gtag(\"event\", \"Preview Chat Offer Rejected\", { event_category: \"Five9\", event_label: options.profile });\n\t\t  var xhrOptions = { url: url, verb: \"PUT\", payload: payload };\n\t\t  SharedProactive.Mock\n\t\t\t? setTimeout(function () {\n\t\t\t\t(onSuccess = onSuccess || function () {})({});\n\t\t\t  }, 1e3)\n\t\t\t: SharedProactive.xhr(xhrOptions, onSuccess, onError);\n\t\t},\n\t\tengageChatOffer = function (options) {\n\t\t  if (((TokenId = options.sessionId), (FarmId = options.farmId), (options.onAccept = SharedProactive.triggerCustomerEngageAccept), (options.onReject = SharedProactive.triggerCustomerEngageReject), \"function\" == typeof gtag)) {\n\t\t\tvar chatType = !0 === options.preview ? \"Preview\" : \"Proactive\";\n\t\t\tgtag(\"event\", chatType + \" Chat Offered\", { event_category: \"Five9\", event_label: options.profile });\n\t\t  }\n\t\t  \"callback\" === options.notificationType ? OnOfferCallback(options.question, options.timeout) : \"modal\" === options.notificationType ? SharedProactive.showChatOfferModal(options) : SharedProactive.showChatOfferNotification(options);\n\t\t},\n\t\tresume = function () {\n\t\t  var options = SharedProactive.sessionData.options,\n\t\t\tchatOptions = SharedProactive.sessionData.chatOptions,\n\t\t\tselectedProfile = SharedProactive.sessionData.selectedProfile,\n\t\t\tterminateChat = function (interactionId) {\n\t\t\t  SharedProactive.sessionData.options.sessionId === interactionId &&\n\t\t\t\t(console.warn(\"interaction terminated\", interactionId), SharedProactive.closeSocket(), (SharedProactive.sessionData.step = SharedProactive.Steps.LoadOffers), SharedProactive.save(), SharedProactive.hideChatOffer());\n\t\t\t},\n\t\t\tonSocketReceived = function (event) {\n\t\t\t  var response;\n\t\t\t  if (event.data)\n\t\t\t\ttry {\n\t\t\t\t  var message = JSON.parse(event.data);\n\t\t\t\t  console.log(\"onSocketReceived\", message);\n\t\t\t\t  var payload = message.payLoad,\n\t\t\t\t\tcontext = message.context;\n\t\t\t\t  context && payload && ((payload.messageId = context.messageId), \"string\" == typeof payload.messageId && payload.messageId.length && (payload.messageId = parseInt(payload.messageId, 10))),\n\t\t\t\t\tpayload &&\n\t\t\t\t\t  (payload.messageId === MessageTypes.PREVIEW_ENGAGE_ITEM\n\t\t\t\t\t\t? (function (response) {\n\t\t\t\t\t\t\tconsole.info(\"onSocketEngageRequest\", response),\n\t\t\t\t\t\t\t  1 === (response = response || {}).engaged\n\t\t\t\t\t\t\t\t? (\"string\" != typeof response.question && console.error(\"onSocketEngageRequest() error.  API did not return question\"),\n\t\t\t\t\t\t\t\t  (options.question = response.question),\n\t\t\t\t\t\t\t\t  (SharedProactive.sessionData.step = SharedProactive.Steps.Engaged),\n\t\t\t\t\t\t\t\t  SharedProactive.save(),\n\t\t\t\t\t\t\t\t  engageChatOffer(options))\n\t\t\t\t\t\t\t\t: 0 === response.engaged && (this.onServerTerminated && \"function\" == typeof this.onServerTerminated && this.onServerTerminated(), terminateChat(options.sessionId), OnEngageRejectCallback());\n\t\t\t\t\t\t  })(payload)\n\t\t\t\t\t\t: payload.messageId === MessageTypes.INTERACTION_TERMINATE || payload.messageId === MessageTypes.MSG_CHAT_AGENT_TERMINATE\n\t\t\t\t\t\t? (\"string\" != typeof (response = (response = payload) || {}).interactionId && console.error(\"onSocketInteractionTerminated() error.  API did not return interactionId\"), terminateChat(response.interactionId))\n\t\t\t\t\t\t: payload.messageId === MessageTypes.MSG_CHAT_AGENT_ACCEPT &&\n\t\t\t\t\t\t  (function (response) {\n\t\t\t\t\t\t\t\"string\" != typeof (response = response || {}).interaction && console.error(\"onSocketAgentAccept() error.  API did not return interaction\"), (SharedProactive.sessionData.messages[0] = response);\n\t\t\t\t\t\t\tvar interaction = JSON.parse(response.interaction),\n\t\t\t\t\t\t\t  options = SharedProactive.sessionData.options;\n\t\t\t\t\t\t\t(options.ownerId = interaction.ownerId), (options.displayName = interaction.displayName), SharedProactive.save();\n\t\t\t\t\t\t  })(payload));\n\t\t\t\t} catch (err) {\n\t\t\t\t  console.error(\"Unable to parse socket message\", err);\n\t\t\t\t}\n\t\t\t},\n\t\t\tonChatPreviewSuccess = function (response) {\n\t\t\t  console.info(\"onChatPreviewSuccess\", response),\n\t\t\t\tresponse && response.loggedInProfileAgent && response.loggedInProfileAgent.agentLoggedIn\n\t\t\t\t  ? ((chatOptions.preview.survey = response.profileSurvey),\n\t\t\t\t\t(response.profileSurvey && !1 !== SharedProactive.nonEmptyString(response.profileSurvey.profileId)) || console.error(\"profileSurvey does not contain a valid profile id\"),\n\t\t\t\t\t(chatOptions.preview.profileId = response.profileSurvey ? response.profileSurvey.profileId : \"\"),\n\t\t\t\t\t(SharedProactive.sessionData.step = SharedProactive.Steps.WaitForEngage),\n\t\t\t\t\tSharedProactive.save(),\n\t\t\t\t\tconsole.info(\"begin listen for engage\"),\n\t\t\t\t\tSharedProactive.openSocket(options, onSocketReceived))\n\t\t\t\t  : console.warn(\"No agents are logged in\");\n\t\t\t};\n\t\t  SharedProactive.sessionData.step === SharedProactive.Steps.OpenSession\n\t\t\t? Requests_openSession(options, function (response) {\n\t\t\t\tconsole.info(\"onSessionSuccess\", response),\n\t\t\t\t  !1 === SharedProactive.nonEmptyString(response.tokenId) && console.error(\"session results do not contain a valid tokenId\"),\n\t\t\t\t  !1 === SharedProactive.nonEmptyString(response.orgId) && console.error(\"session results do not contain a valid orgId\"),\n\t\t\t\t  (TokenId = response.tokenId),\n\t\t\t\t  (FarmId = response.context.farmId),\n\t\t\t\t  (options.sessionId = TokenId),\n\t\t\t\t  (options.farmId = FarmId),\n\t\t\t\t  (options.restAPI = \"https://\" + response.metadata.dataCenters[0].apiUrls[0].host + \"/\"),\n\t\t\t\t  (chatOptions.tokenId = TokenId),\n\t\t\t\t  (chatOptions.farmId = FarmId),\n\t\t\t\t  (chatOptions.preview = { tenantId: response.orgId, interactionId: TokenId, previewContactEditAllowed: selectedProfile.previewContactEditAllowed, profile: options.profile }),\n\t\t\t\t  console.info(\"sessionId\", TokenId),\n\t\t\t\t  (SharedProactive.sessionData.step = SharedProactive.Steps.StartChatPreview),\n\t\t\t\t  (SharedProactive.sessionData.selectedProfile = selectedProfile),\n\t\t\t\t  SharedProactive.save(),\n\t\t\t\t  Requests_openChatPreview(options, onChatPreviewSuccess);\n\t\t\t  })\n\t\t\t: SharedProactive.sessionData.step === SharedProactive.Steps.StartChatPreview\n\t\t\t? Requests_openChatPreview(options, onChatPreviewSuccess)\n\t\t\t: SharedProactive.sessionData.step === SharedProactive.Steps.WaitForEngage\n\t\t\t? (console.info(\"begin listen for engage\"), SharedProactive.openSocket(options, onSocketReceived))\n\t\t\t: SharedProactive.sessionData.step === SharedProactive.Steps.Engaged && engageChatOffer(options);\n\t\t},\n\t\tSharedProactive = {\n\t\t  Mock: !1,\n\t\t  APIPath: \"appsvcs/rs/svc/\",\n\t\t  Steps: { LoadOffers: \"LoadOffers\", OpenSession: \"OpenSession\", StartChatPreview: \"StartChatPreview\", WaitForEngage: \"WaitForEngage\", Engaged: \"Engaged\" },\n\t\t  sessionData: { step: \"Unknown\", offers: [], selectedProfile: null, options: {}, chatOptions: {}, messages: [] },\n\t\t  initialize: function (options) {\n\t\t\tif (((options = options || {}), (this.sharedOptions = options), Five9Modules && ((ProactivePersist = Five9Modules.ProactivePersist), (MessageTypes = Five9Modules.MessageTypes)), \"string\" != typeof options.restAPI))\n\t\t\t  throw new Error(\"initialize() Must specify a restAPI\");\n\t\t\tif (\"string\" != typeof options.tenant) throw new Error(\"initialize() Must specify a tenant\");\n\t\t\tif (\"string\" != typeof options.rootUrl) throw new Error(\"initialize() Must specify a rootUrl\");\n\t\t\tif (void 0 === options.analyticsProvider) throw new Error(\"initialize() Must specify an analyticsProvider\");\n\t\t\t(options.restAPI = SharedProactive.addTrailingSlash(options.restAPI)),\n\t\t\t  (options.rootUrl = SharedProactive.addTrailingSlash(options.rootUrl)),\n\t\t\t  \"function\" == typeof options.onAccept ? (OnEngageAcceptCallback = options.onAccept) : console.error(\"onAccept() is required\"),\n\t\t\t  delete options.onAccept,\n\t\t\t  \"function\" == typeof options.onReject ? (OnEngageRejectCallback = options.onReject) : console.error(\"onReject() is required\"),\n\t\t\t  delete options.onReject,\n\t\t\t  \"callback\" === options.notificationType && \"function\" != typeof options.offerCallback && (console.error(\"a callback must be supplied\"), (options.notificationType = \"notification\")),\n\t\t\t  \"function\" == typeof options.offerCallback && ((OnOfferCallback = options.offerCallback), delete options.offerCallback),\n\t\t\t  !options.useCustomTemplate ||\n\t\t\t\t(\"undefined\" == typeof f9CustomPreviewOfferTemplate && \"undefined\" == typeof f9CustomProactiveOfferTemplate) ||\n\t\t\t\t((NotificationRootSelector = \"five9-notification-custom\"), (NotificationActiveClass = \"active-new\"), (ModalRootSelector = \"five9-modal-custom\")),\n\t\t\t  console.info(\"analyticsProvider\", options.analyticsProvider);\n\t\t\tvar data = ProactivePersist.loadData();\n\t\t\tdata && \"Unknown\" !== data.step && ((SharedProactive.sessionData = data), data.step === SharedProactive.Steps.LoadOffers || resume());\n\t\t  },\n\t\t  supportsFeatures: function () {\n\t\t\tvar userAgent = navigator.userAgent;\n\t\t\treturn \"function\" != typeof userAgent.indexOf || (-1 === userAgent.indexOf(\"MSIE 7\") && -1 === userAgent.indexOf(\"MSIE 8\") && -1 === userAgent.indexOf(\"MSIE 9\") && -1 === userAgent.indexOf(\"MSIE 10\"))\n\t\t\t  ? SharedProactive.supportsLocalStorage()\n\t\t\t\t? !!SharedProactive.supportsWebSockets() || (console.error(\"browser does not support web sockets\"), !1)\n\t\t\t\t: (console.error(\"browser does not support local storage\"), !1)\n\t\t\t  : (console.error(\"browser does not support ie10 or below\"), !1);\n\t\t  },\n\t\t  supportsWebSockets: function () {\n\t\t\treturn window.WebSocket && 2 === window.WebSocket.CLOSING;\n\t\t  },\n\t\t  supportsLocalStorage: function () {\n\t\t\tvar mod = \"modernizr\";\n\t\t\ttry {\n\t\t\t  return localStorage.setItem(mod, mod), localStorage.removeItem(mod), !0;\n\t\t\t} catch (e) {\n\t\t\t  return !1;\n\t\t\t}\n\t\t  },\n\t\t  save: function () {\n\t\t\tProactivePersist.saveData(SharedProactive.sessionData);\n\t\t  },\n\t\t  loadOffers: function (onSuccess, onError) {\n\t\t\tonSuccess = onSuccess || function () {};\n\t\t\tvar options = this.sharedOptions,\n\t\t\t  data = SharedProactive.sessionData;\n\t\t\tif (data && \"Unknown\" !== data.step)\n\t\t\t  setTimeout(function () {\n\t\t\t\tonSuccess(data.offers, !1);\n\t\t\t  }, 100);\n\t\t\telse {\n\t\t\t  Requests_loadOffers(\n\t\t\t\toptions,\n\t\t\t\tfunction (response) {\n\t\t\t\t  var offers = response;\n\t\t\t\t  (SharedProactive.sessionData.step = SharedProactive.Steps.LoadOffers), (SharedProactive.sessionData.options = options), (SharedProactive.sessionData.offers = offers);\n\t\t\t\t  for (var i = 0; i < offers.length; i++) offers[i].numberOfOfferPerSession = offers[i].proactiveChatNumberOfOffer;\n\t\t\t\t  SharedProactive.save(), onSuccess(offers, !0);\n\t\t\t\t},\n\t\t\t\tonError\n\t\t\t  );\n\t\t\t}\n\t\t  },\n\t\t  inProgress: function () {\n\t\t\treturn !(!SharedProactive.sessionData || \"Unknown\" === SharedProactive.sessionData.step || SharedProactive.sessionData.step === SharedProactive.Steps.LoadOffers);\n\t\t  },\n\t\t  triggerOffer: function (offerOptions) {\n\t\t\tconsole.info(\"triggerOffer\", offerOptions);\n\t\t\tvar selectedProfile = (offerOptions = offerOptions || {}).profile;\n\t\t\tif (\"Unknown\" === SharedProactive.sessionData.step || SharedProactive.sessionData.step === SharedProactive.Steps.LoadOffers) {\n\t\t\t  if (\"object\" !== _typeof(selectedProfile)) throw new Error(\"triggerOffer() selectedProfile is required\");\n\t\t\t  offerOptions.onServerTerminated && \"function\" == typeof offerOptions.onServerTerminated && (this.onServerTerminated = offerOptions.onServerTerminated);\n\t\t\t  var chatOptions,\n\t\t\t\toptions = this.sharedOptions;\n\t\t\t  for (var key in ((options.history = offerOptions.history),\n\t\t\t  (options.timeout = selectedProfile.proactiveChatOfferTimeout),\n\t\t\t  (options.question = selectedProfile.proactiveChatQuestion),\n\t\t\t  (options.profiles = selectedProfile.name),\n\t\t\t  (options.groupId = selectedProfile.groupId),\n\t\t\t  (options.tenantId = selectedProfile.tenantId),\n\t\t\t  (options.profile = selectedProfile.name),\n\t\t\t  (options.fields = selectedProfile.fields),\n\t\t\t  void 0 === options.timeout && console.error(\"triggerOffer() API timeout undefined\"),\n\t\t\t  void 0 === options.question && console.error(\"triggerOffer() API question undefined\"),\n\t\t\t  void 0 === options.profiles && console.error(\"triggerOffer() API profiles undefined\"),\n\t\t\t  offerOptions))\n\t\t\t\tvoid 0 === options[key] && (options[key] = offerOptions[key]);\n\t\t\t  (SharedProactive.sessionData.options = options),\n\t\t\t\t((chatOptions = SharedProactive.shallowClone(options)).analytics = [options.analyticsProvider, \"true\"].join(\",\")),\n\t\t\t\tdelete chatOptions.restAPI,\n\t\t\t\tdelete chatOptions.onAccept,\n\t\t\t\tdelete chatOptions.onReject,\n\t\t\t\tdelete chatOptions.question,\n\t\t\t\tdelete chatOptions.timeout,\n\t\t\t\tdelete chatOptions.analyticsProvider,\n\t\t\t\t(SharedProactive.sessionData.chatOptions = chatOptions),\n\t\t\t\t!selectedProfile.enablePreviewChat && chatOptions.preview && (delete SharedProactive.sessionData.chatOptions.preview, (SharedProactive.sessionData.chatOptions.profile = selectedProfile), (options.preview = !1));\n\t\t\t  var postStatusTrigger = function () {\n\t\t\t\tselectedProfile.enablePreviewChat\n\t\t\t\t  ? ((options.preview = !0),\n\t\t\t\t\t(options.profile = selectedProfile.name),\n\t\t\t\t\t(SharedProactive.sessionData.selectedProfile = selectedProfile),\n\t\t\t\t\t(SharedProactive.sessionData.step = SharedProactive.Steps.OpenSession),\n\t\t\t\t\tSharedProactive.save(),\n\t\t\t\t\tresume())\n\t\t\t\t  : (SharedProactive.save(), engageChatOffer(options));\n\t\t\t  };\n\t\t\t  if (1 === options.analyticsProvider) postStatusTrigger();\n\t\t\t  else {\n\t\t\t\tif ((console.info(\"numberOfOfferPerSession\", selectedProfile.numberOfOfferPerSession), selectedProfile.numberOfOfferPerSession <= 0)) return void console.warn(\"Maximum offers per session reached\");\n\t\t\t\tselectedProfile.numberOfOfferPerSession--,\n\t\t\t\t  SharedProactive.save(),\n\t\t\t\t  Requests_status(options, function (response) {\n\t\t\t\t\tif ((console.info(\"onStatusSuccess\", response), 0 === response.resultCode)) {\n\t\t\t\t\t  if (!1 === response.businessHours.openForBusiness) return console.warn(\"After business hours\");\n\t\t\t\t\t  var estimatedWaitMinutes = Math.round(response.ewt / 60);\n\t\t\t\t\t  console.log(\"Estimated wait time is : [%d] minutes\", estimatedWaitMinutes), estimatedWaitMinutes <= selectedProfile.proactiveEstimatedWaitTime ? postStatusTrigger() : console.warn(\"Estimated wait time too long\");\n\t\t\t\t\t} else console.warn(\"No agents are logged in\");\n\t\t\t\t  });\n\t\t\t  }\n\t\t\t} else console.warn(\"Proactive chat offer in progress.  aborting new offer\");\n\t\t  },\n\t\t  abandonPreview: function () {\n\t\t\tSharedProactive.inProgress() &&\n\t\t\t  (console.info(\"SharedProactive abandonPreview()\"),\n\t\t\t  SharedProactive.closeSocket(),\n\t\t\t  (SharedProactive.sessionData.step = SharedProactive.Steps.LoadOffers),\n\t\t\t  SharedProactive.save(),\n\t\t\t  Requests_rejectChatPreviewOffer(SharedProactive.sessionData.options));\n\t\t  },\n\t\t  triggerCustomerEngageAccept: function () {\n\t\t\tconsole.info(\"customer accepted chat request\"), SharedProactive.closeSocket(), (SharedProactive.sessionData.step = SharedProactive.Steps.LoadOffers), SharedProactive.save();\n\t\t\tvar options = SharedProactive.sessionData.options,\n\t\t\t  chatOptions = SharedProactive.sessionData.chatOptions;\n\t\t\tif (chatOptions.preview) {\n\t\t\t  if (\n\t\t\t\t((chatOptions.preview.timestamp = Date.now()),\n\t\t\t\t(chatOptions.preview.ownerId = options.ownerId),\n\t\t\t\t(chatOptions.preview.displayName = options.displayName),\n\t\t\t\t(chatOptions.preview.messages = SharedProactive.sessionData.messages),\n\t\t\t\toptions.question && chatOptions.preview.messages.length)\n\t\t\t  ) {\n\t\t\t\tvar welcomeMessage = chatOptions.preview.messages[0],\n\t\t\t\t  parsedInteraction = JSON.parse(welcomeMessage.interaction);\n\t\t\t\t(parsedInteraction.content = options.question), (welcomeMessage.interaction = JSON.stringify(parsedInteraction));\n\t\t\t  }\n\t\t\t  if (!SharedProactive.nonEmptyString(options.ownerId)) throw new Error(\"triggerCustomerEngageAccept() Must specify an ownerId\");\n\t\t\t  if (\"string\" != typeof options.displayName) throw new Error(\"triggerCustomerEngageAccept() Must specify an displayName\");\n\t\t\t  Requests_acceptChatPreviewOffer(options);\n\t\t\t}\n\t\t\tOnEngageAcceptCallback(chatOptions);\n\t\t  },\n\t\t  triggerCustomerEngageReject: function () {\n\t\t\tconsole.info(\"customer rejected chat request\"), SharedProactive.closeSocket(), (SharedProactive.sessionData.step = SharedProactive.Steps.LoadOffers), SharedProactive.save();\n\t\t\tvar options = SharedProactive.sessionData.options;\n\t\t\toptions.preview && Requests_rejectChatPreviewOffer(options), OnEngageRejectCallback();\n\t\t  },\n\t\t  hideChatOffer: function () {\n\t\t\tvar notificationFrame;\n\t\t\tconsole.log(\"hideChatOffer\"),\n\t\t\t  clearTimeout(SharedProactive.timeoutId),\n\t\t\t  (notificationFrame = document.getElementById(NotificationRootSelector)) && notificationFrame.classList.remove(NotificationActiveClass),\n\t\t\t  (notificationFrame = document.getElementById(ModalRootSelector)) && notificationFrame.classList.remove(NotificationActiveClass);\n\t\t  },\n\t\t  showChatOffer: function (options, rootSelector, template) {\n\t\t\tif (void 0 === (options = options || {}).timeout) throw new Error(\"showChatOffer() Must specify a timeout\");\n\t\t\tvar notificationFrame,\n\t\t\t  onAccept = options.onAccept || function () {},\n\t\t\t  onReject = options.onReject || function () {};\n\t\t\tif (\n\t\t\t  ((notificationFrame = document.getElementById(rootSelector)) &&\n\t\t\t\tnotificationFrame.parentElement &&\n\t\t\t\t(console.log(\"removing notificationFrame\"),\n\t\t\t\tnotificationFrame.parentElement.removeChild(notificationFrame),\n\t\t\t\t(notificationFrame = null),\n\t\t\t\tvoid 0 !== Five9SocialWidget && Five9SocialWidget.removeEmbeddedFrame(),\n\t\t\t\tdocument.body.removeChild(document.getElementById(\"five9-notification-container\"))),\n\t\t\t  !notificationFrame)\n\t\t\t) {\n\t\t\t  ((notificationFrame = document.createElement(\"div\")).id = \"five9-notification-container\"), (notificationFrame.innerHTML = template), document.body.appendChild(notificationFrame);\n\t\t\t  var acceptButton = notificationFrame.querySelector(\"#five9_offerAccepted\");\n\t\t\t  acceptButton &&\n\t\t\t\tacceptButton.addEventListener(\"click\", function (e) {\n\t\t\t\t  SharedProactive.hideChatOffer(), !0 !== options.preview && \"function\" == typeof gtag && gtag(\"event\", \"Proactive Chat Accepted\", { event_category: \"Five9\", event_label: options.profile }), onAccept();\n\t\t\t\t});\n\t\t\t  var refuseMethod = function (e) {\n\t\t\t\t  SharedProactive.hideChatOffer(), !0 !== options.preview && \"function\" == typeof gtag && gtag(\"event\", \"Proactive Chat Rejected\", { event_category: \"Five9\", event_label: options.profile }), onReject();\n\t\t\t\t},\n\t\t\t\trefuseButton = notificationFrame.querySelector(\"#five9_offerExit\");\n\t\t\t  refuseButton && refuseButton.addEventListener(\"click\", refuseMethod), (refuseButton = notificationFrame.querySelector(\"#five9_offerRefused\")) && refuseButton.addEventListener(\"click\", refuseMethod);\n\t\t\t}\n\t\t\tsetTimeout(function () {\n\t\t\t  (notificationFrame = document.getElementById(rootSelector)).classList.add(NotificationActiveClass);\n\t\t\t}, 100),\n\t\t\t  options.timeout &&\n\t\t\t\t(SharedProactive.timeoutId = setTimeout(function () {\n\t\t\t\t  SharedProactive.hideChatOffer(), onReject();\n\t\t\t\t}, 1e3 * options.timeout));\n\t\t  },\n\t\t  showChatOfferNotification: function (options) {\n\t\t\tif (\"string\" != typeof (options = options || {}).question) throw new Error(\"showChatOfferNotification() Must specify a question\");\n\t\t\tvar headerText,\n\t\t\t  defaultAcceptText,\n\t\t\t  messageText = \"\",\n\t\t\t  proactiveClass = \"five9-proactive five9-notification\",\n\t\t\t  displayName = \"\";\n\t\t\tif (options.preview) {\n\t\t\t  if (((headerText = options.header || \"An agent is ready to chat with you\"), (messageText = options.question), (proactiveClass += \" five9-inverse\"), (defaultAcceptText = \"Respond\"), options.displayName)) {\n\t\t\t\tvar now = formatTime(new Date());\n\t\t\t\tdisplayName = options.displayName + ' <span class=\"display-time\">' + now + \"</span>\";\n\t\t\t  }\n\t\t\t} else (headerText = options.question), (messageText = \"\"), (defaultAcceptText = \"Start Live Chat\");\n\t\t\tvar template,\n\t\t\t  acceptText = options.acceptText || defaultAcceptText,\n\t\t\t  closeText = options.closeText || \"I'm OK for now, thanks.\";\n\t\t\toptions.useCustomTemplate && options.preview && \"undefined\" != typeof f9CustomPreviewOfferTemplate\n\t\t\t  ? (template = f9CustomPreviewOfferTemplate)\n\t\t\t  : options.useCustomTemplate && !options.preview && \"undefined\" != typeof f9CustomProactiveOfferTemplate\n\t\t\t  ? (template = f9CustomProactiveOfferTemplate)\n\t\t\t  : ((template = '<div id=\"five9-notification\" class=\"' + proactiveClass + '\">'),\n\t\t\t\t(template += '<span class=\"five9-icon\"></span>'),\n\t\t\t\t(template += '<span id=\"five9_offerExit\" class=\"five9-exit\"></span>'),\n\t\t\t\t(template += '<span class=\"five9-text\">' + headerText + \"</span>\"),\n\t\t\t\t(template += '<div class=\"five9-agent-text\">' + displayName + \"</div>\"),\n\t\t\t\t(template += '<div class=\"five9-message-text\">' + messageText + \"</div>\"),\n\t\t\t\t(template += '<div id=\"five9_offerAccepted\" class=\"five9-start-button\">' + acceptText + \"</div>\"),\n\t\t\t\t(template += '<div id=\"five9_offerRefused\" class=\"five9-close-button\">' + closeText + \"</div>\"),\n\t\t\t\t(template += \"</div>\")),\n\t\t\t  this.showChatOffer(options, NotificationRootSelector, template);\n\t\t  },\n\t\t  showChatOfferModal: function (options) {\n\t\t\tif (\"string\" != typeof (options = options || {}).question) throw new Error(\"showChatOfferModal() Must specify a question\");\n\t\t\tvar headerText,\n\t\t\t  messageText = \"\",\n\t\t\t  proactiveClass = \"five9-proactive five9-modal\",\n\t\t\t  displayName = \"\";\n\t\t\tif (options.preview) {\n\t\t\t  if (((headerText = options.header || \"An agent is ready to chat with you\"), (messageText = options.question), (proactiveClass += \" five9-inverse\"), \"Respond\", options.displayName)) {\n\t\t\t\tvar now = formatTime(new Date());\n\t\t\t\tdisplayName = options.displayName + ' <span class=\"display-time\">' + now + \"</span>\";\n\t\t\t  }\n\t\t\t} else (headerText = options.question), (messageText = \"\"), \"Start Live Chat\";\n\t\t\tvar template,\n\t\t\t  acceptText = options.acceptText || \"Start Live Chat\",\n\t\t\t  closeText = options.closeText || \"I'm OK for now, thanks.\";\n\t\t\toptions.useCustomTemplate && options.preview\n\t\t\t  ? (template = '<div id=\"five9-modal-custom\" class=\"\"><div class=\"five9-overlay-custom\">' + f9CustomPreviewOfferTemplate + \"</div></div>\")\n\t\t\t  : options.useCustomTemplate && !options.preview\n\t\t\t  ? (template = '<div id=\"five9-modal-custom\" class=\"\"><div class=\"five9-overlay-custom\">' + f9CustomProactiveOfferTemplate + \"</div></div>\")\n\t\t\t  : ((template = '<div id=\"five9-modal\" class=\"\">'),\n\t\t\t\t(template += '<div class=\"five9-overlay\">'),\n\t\t\t\t(template += '<div class=\"' + proactiveClass + '\">'),\n\t\t\t\t(template += '<span class=\"five9-icon\"></span>'),\n\t\t\t\t(template += '<span id=\"five9_offerExit\" class=\"five9-exit\"></span>'),\n\t\t\t\t(template += '<span class=\"five9-text\">' + headerText + \"</span>\"),\n\t\t\t\t(template += '<div class=\"five9-agent-text\">' + displayName + \"</div>\"),\n\t\t\t\t(template += '<div class=\"five9-message-text\">' + messageText + \"</div>\"),\n\t\t\t\t(template += '<div id=\"five9_offerAccepted\" class=\"five9-start-button\">' + acceptText + \"</div>\"),\n\t\t\t\t(template += '<div id=\"five9_offerRefused\" class=\"five9-close-button\">' + closeText + \"</div>\"),\n\t\t\t\t(template += \"</div>\"),\n\t\t\t\t(template += \"</div>\"),\n\t\t\t\t(template += \"</div>\")),\n\t\t\t  this.showChatOffer(options, ModalRootSelector, template);\n\t\t  },\n\t\t  xhr: function (options, onSuccess, onError) {\n\t\t\tvar url = options.url,\n\t\t\t  verb = options.verb || \"GET\",\n\t\t\t  payload = options.payload || null;\n\t\t\t(onSuccess = onSuccess || function () {}), (onError = onError || function () {});\n\t\t\ttry {\n\t\t\t  url = encodeURI(url);\n\t\t\t  var xhr = new XMLHttpRequest();\n\t\t\t  if (null == xhr) return;\n\t\t\t  var onXHRError = function (err) {\n\t\t\t\tvar textStatus = \"error\";\n\t\t\t\ttry {\n\t\t\t\t  textStatus = JSON.parse(xhr.responseText);\n\t\t\t\t} catch (err) {}\n\t\t\t\tonError(xhr, textStatus, err);\n\t\t\t  };\n\t\t\t  console.info(\"xhr(\" + url + \")\"),\n\t\t\t\txhr.open(verb, url, !0),\n\t\t\t\t\"GET\" !== verb && (xhr.withCredentials = !0),\n\t\t\t\txhr.setRequestHeader(\"Content-Type\", \"application/json\"),\n\t\t\t\t!1 !== TokenId && xhr.setRequestHeader(\"Authorization\", \"Bearer-\" + TokenId),\n\t\t\t\t!1 !== FarmId && xhr.setRequestHeader(\"farmId\", FarmId),\n\t\t\t\t(xhr.onreadystatechange = function () {\n\t\t\t\t  if (4 === xhr.readyState)\n\t\t\t\t\tif (200 === xhr.status || 204 === xhr.status)\n\t\t\t\t\t  try {\n\t\t\t\t\t\tvar json = JSON.parse(xhr.responseText);\n\t\t\t\t\t\tonSuccess(json);\n\t\t\t\t\t  } catch (err) {\n\t\t\t\t\t\tonXHRError(err);\n\t\t\t\t\t  }\n\t\t\t\t\telse onXHRError();\n\t\t\t\t}),\n\t\t\t\t(xhr.onerror = function () {\n\t\t\t\t  onXHRError();\n\t\t\t\t}),\n\t\t\t\tnull === payload ? xhr.send() : xhr.send(JSON.stringify(payload));\n\t\t\t} catch (err) {\n\t\t\t  onError(err);\n\t\t\t}\n\t\t  },\n\t\t  nonEmptyString: function (s) {\n\t\t\treturn \"string\" == typeof s && \"\" !== s;\n\t\t  },\n\t\t  generateAnonEmail: function () {\n\t\t\treturn this.generateGuid() + \"@anonymous.com\";\n\t\t  },\n\t\t  generateGuid: function () {\n\t\t\tvar d = Date.now();\n\t\t\treturn \"xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx\".replace(/[xy]/g, function (c) {\n\t\t\t  var r = (d + 16 * Math.random()) % 16 | 0;\n\t\t\t  return (d = Math.floor(d / 16)), (\"x\" === c ? r : (7 & r) | 8).toString(16);\n\t\t\t});\n\t\t  },\n\t\t  addTrailingSlash: function (s) {\n\t\t\treturn \"/\" === s.substr(-1) ? s : s + \"/\";\n\t\t  },\n\t\t  shallowClone: function (o) {\n\t\t\tvar dest = {};\n\t\t\tfor (var key in o) dest[key] = o[key];\n\t\t\treturn dest;\n\t\t  },\n\t\t  objectToQuery: function (o) {\n\t\t\tvar a = [];\n\t\t\tfor (var key in o) o.hasOwnProperty(key) && a.push(key + \"=\" + encodeURIComponent(o[key]));\n\t\t\tfor (var s = \"\", i = 0; i < a.length; i++) (s += a[i]), i !== a.length - 1 && (s += \"&\");\n\t\t\treturn s;\n\t\t  },\n\t\t  formatString: function (s) {\n\t\t\tvar args = arguments;\n\t\t\treturn s.replace(/\\{(\\d+)\\}/g, function (match, number) {\n\t\t\t  if (((number = parseInt(number, 10) + 1), void 0 !== args[number])) {\n\t\t\t\tvar arg = args[number];\n\t\t\t\treturn \"object\" === _typeof(arg) && (arg = JSON.stringify(arg)), arg;\n\t\t\t  }\n\t\t\t});\n\t\t  },\n\t\t  openSocket: function (options, onMessage) {\n\t\t\tconsole.log(\"openSocket()\", options);\n\t\t\tvar restAPI = options.restAPI,\n\t\t\t  socketLocation = restAPI.substring(0, restAPI.length - 1);\n\t\t\tsocketLocation = (socketLocation = socketLocation.replace(\"http://\", \"\")).replace(\"https://\", \"\");\n\t\t\tvar protocol = \"ws\";\n\t\t\t-1 !== restAPI.indexOf(\"https\") && (protocol = \"wss\");\n\t\t\tvar url = protocol + \"://\" + socketLocation + \"/appsvcs/ws\";\n\t\t\t(url += \"?Authorization=Bearer-\" + options.sessionId),\n\t\t\t  (url += \"&farmId=\" + options.farmId),\n\t\t\t  console.info(\"socket url\", url),\n\t\t\t  SharedProactive.Mock\n\t\t\t\t? (setTimeout(function () {\n\t\t\t\t\tvar data = JSON.stringify({\n\t\t\t\t\t  payLoad: {\n\t\t\t\t\t\tinteraction:\n\t\t\t\t\t\t  '{\"timestamp\":1464976104,\"content\":\"Hello\",\"id\":\"5b6f6298-29b3-11e6-880d-005056a4db18\",\"ownerId\":\"138\",\"contentType\":1,\"displayName\":\"User One\",\"messageId\":\"0cf0715b-c7e2-4f9b-aef8-587c9033de71\",\"fromType\":1}',\n\t\t\t\t\t\tinteractionId: \"5b6f6298-29b3-11e6-880d-005056a4db18\",\n\t\t\t\t\t\tmessageId: MessageTypes.MSG_CHAT_AGENT_ACCEPT,\n\t\t\t\t\t\tstatus: 1,\n\t\t\t\t\t\tuserId: \"405361\",\n\t\t\t\t\t  },\n\t\t\t\t\t});\n\t\t\t\t\tonMessage({ data: data });\n\t\t\t\t  }, 1e3),\n\t\t\t\t  setTimeout(function () {\n\t\t\t\t\tonMessage({ data: JSON.stringify({ payLoad: { question: \"FROM AGENT ENGAGE\", engaged: 1 }, context: { messageId: MessageTypes.PREVIEW_ENGAGE_ITEM } }) });\n\t\t\t\t  }, 2e3))\n\t\t\t\t: ((this.socket = new WebSocket(url)), (this.socket.onmessage = onMessage));\n\t\t  },\n\t\t  closeSocket: function () {\n\t\t\tconsole.log(\"closeSocket()\"), this.socket && (this.socket.close(), delete this.socket);\n\t\t  },\n\t\t};\n\t  Five9Modules && (Five9Modules.SharedProactive = SharedProactive);\n\t})(),\n\t(Persist = {\n\t  Version: 1,\n\t  loadData: function (key) {\n\t\ttry {\n\t\t  var data = localStorage.getItem(key);\n\t\t  if (data) {\n\t\t\ttry {\n\t\t\t  data = JSON.parse(data);\n\t\t\t} catch (err) {}\n\t\t\tif (data.version === Persist.Version && ((\"f9-chat-console\" === key && \"Connecting\" === data.step) || Date.now() <= data.date + 17e4))\n\t\t\t  return console.info(\"Persist:loadData()\", key, data), delete data.token, delete data.version, delete data.date, data;\n\t\t  }\n\t\t} catch (err) {}\n\t  },\n\t  saveData: function (key, data) {\n\t\ttry {\n\t\t  (data.date = Date.now()), (data.version = Persist.Version), localStorage.setItem(key, JSON.stringify(data)), console.info(\"Persist:saveData()\", key, data);\n\t\t} catch (err) {}\n\t  },\n\t  removeData: function (key, data) {\n\t\ttry {\n\t\t  localStorage.removeItem(key), console.info(\"Persist:removeData()\", ProactivePersist.Key, data);\n\t\t} catch (err) {}\n\t  },\n\t  listenData: function (key, cb) {\n\t\twindow.addEventListener(\n\t\t  \"storage\",\n\t\t  function (e) {\n\t\t\te.key === key && cb(JSON.parse(e.newValue || \"{}\"), JSON.parse(e.oldValue || \"{}\"));\n\t\t  },\n\t\t  !1\n\t\t);\n\t  },\n\t}),\n\tFive9Modules && (Five9Modules.Persist = Persist);\n  var Five9 = Five9 || {};\n  (Five9.Api = Five9.Api || {}),\n\t(Five9.Api.EstimatedWaitTime = {\n\t  fetch: function (options, callback) {\n\t\tif (Five9.Api.EstimatedWaitTime.validateOptions(options)) {\n\t\t  var url = options.rootUrl + \"appsvcs/rs/svc/orgs/estimatedwaittime/1000?tenantName=\" + options.tenant + \"&campaignName=\" + options.profile,\n\t\t\trequest = new XMLHttpRequest();\n\t\t  request.addEventListener(\"load\", function () {\n\t\t\tvar response;\n\t\t\tif (\"string\" == typeof request.response)\n\t\t\t  try {\n\t\t\t\tresponse = JSON.parse(request.response);\n\t\t\t  } catch (ex) {\n\t\t\t\tcallback(\"Five9.Api.EstimatedWaitTime#fetch response is not valid JSON\");\n\t\t\t  }\n\t\t\telse response = request.response;\n\t\t\t(response.profile = options.profile), callback(!1, response);\n\t\t  }),\n\t\t\trequest.addEventListener(\"error\", function () {\n\t\t\t  callback(\"Five9.Api.EstimatedWaitTime#fetch received an error status \" + request.status + \" - \" + request.responseText);\n\t\t\t}),\n\t\t\trequest.addEventListener(\"abort\", function () {\n\t\t\t  callback(\"Five9.Api.EstimatedWaitTime#fetch aborted\");\n\t\t\t}),\n\t\t\trequest.addEventListener(\"timeout\", function () {\n\t\t\t  callback(\"Five9.Api.EstimatedWaitTime#fetch timeout to url: \" + url);\n\t\t\t}),\n\t\t\trequest.open(\"GET\", url),\n\t\t\trequest.setRequestHeader(\"Content-type\", \"application/json\"),\n\t\t\t(request.responseType = \"json\"),\n\t\t\trequest.send();\n\t\t} else callback(\"Five9.Api.EstimatedWaitTime#fetch options are invalid\");\n\t  },\n\t  validateOptions: function (options) {\n\t\tvar hasTenant = !(!options.tenant || !options.tenant.length),\n\t\t  hasProfile = !(!options.profile || !options.profile.length),\n\t\t  hasRootUrl = !(!options.rootUrl || !options.rootUrl.length),\n\t\t  isValid = hasTenant && hasProfile && hasRootUrl;\n\t\treturn isValid || console.error(\"Five9.Api.EstimatedWaitTime#validateOptions invalid options:\", \"All options:\", options, \"hasTenant?\", hasTenant, \"hasProfile?\", hasProfile, \"hasRootUrl?\", hasRootUrl), isValid;\n\t  },\n\t  fetchAll: function (options, callback) {\n\t\tvar error = !1,\n\t\t  iterations = 0,\n\t\t  responses = [],\n\t\t  iterateApi = function (profile) {\n\t\t\tFive9.Api.EstimatedWaitTime.fetch({ tenant: options.tenant, profile: profile, rootUrl: options.rootUrl }, function (err, response) {\n\t\t\t  err ? responses.push({ profile: profile, error: err }) : ((response.profile = profile), responses.push(response)), ++iterations === options.profiles.length && callback(error, responses);\n\t\t\t});\n\t\t  },\n\t\t  isArray = Array.isArray(options.profiles),\n\t\t  hasLength = !!options.profiles.length;\n\t\tif (!isArray || !hasLength) return callback((error = \"Five9.Api.EstimatedWaitTime#fetchAll expects options.profiles to be an array with length\"));\n\t\toptions.profiles.forEach(function (profile) {\n\t\t  iterateApi(profile);\n\t\t});\n\t  },\n\t  areAnyProfilesOpenForBusiness: function (options, callback) {\n\t\tif ((console.log(\"WIP: areAnyProfs options\", options), !Array.isArray(options.profiles) || !options.profiles.length)) return callback(\"Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness Invalid profiles\");\n\t\tvar url = [options.rootUrl, \"appsvcs/rs/svc/orgs/available_campaigns?tenantName=\", options.tenant, \"&campaignNames=\", options.profiles.join(\",\")].join(\"\"),\n\t\t  request = new XMLHttpRequest();\n\t\trequest.addEventListener(\"load\", function () {\n\t\t  var response;\n\t\t  if (\"string\" == typeof request.response)\n\t\t\ttry {\n\t\t\t  response = JSON.parse(request.response);\n\t\t\t} catch (ex) {\n\t\t\t  callback(\"Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness response is not valid JSON\");\n\t\t\t}\n\t\t  else response = request.response;\n\t\t  console.log(\"WIP request.response\", request.response),\n\t\t\tArray.isArray(response.availableCampaigns) ? callback(!1, response.availableCampaigns) : callback(\"Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness response was not an array\");\n\t\t}),\n\t\t  request.addEventListener(\"error\", function () {\n\t\t\tcallback(\"Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness received an error status \" + request.status + \" - \" + request.responseText);\n\t\t  }),\n\t\t  request.addEventListener(\"abort\", function () {\n\t\t\tcallback(\"Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness aborted\");\n\t\t  }),\n\t\t  request.addEventListener(\"timeout\", function () {\n\t\t\tcallback(\"Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness timeout to url: \" + url);\n\t\t  }),\n\t\t  request.open(\"GET\", url),\n\t\t  request.setRequestHeader(\"Content-type\", \"application/json\"),\n\t\t  (request.responseType = \"json\"),\n\t\t  request.send();\n\t  },\n\t}),\n\tFive9Modules &&\n\t  (Five9Modules.MessageTypes = {\n\t\tMSG_TO_IGNORE_1: 1111,\n\t\tMSG_TO_IGNORE_2: 1101,\n\t\tMSG_TO_IGNORE_3: 1102,\n\t\tMSG_BROWSER_NOT_SUPPORTED: -100,\n\t\tMSG_CONNECTION_NOT_AVAILABLE: -101,\n\t\tRESULT_SUCCESS: 1,\n\t\tRESULT_ERROR: -1,\n\t\tTRANSFER_TO_GROUP: 1751,\n\t\tTRANSFERT_TO_AGENT: 1752,\n\t\tAGENT_TRANSFER_AGENT: 1753,\n\t\tINTERACTION_TERMINATED: 19507,\n\t\tMSG_CHAT_CLIENT_REQUEST: 17001,\n\t\tMSG_CHAT_CLIENT_MESSAGE: 17002,\n\t\tMSG_CHAT_CLIENT_TERMINATE: 17003,\n\t\tMSG_CHAT_CLIENT_MESSAGE_RECEIVED: 17004,\n\t\tMSG_CHAT_CLIENT_TYPING: 17005,\n\t\tMSG_NO_SERVICE: 17008,\n\t\tPREVIEW_OFFER_ITEM: 19600,\n\t\tPREVIEW_ASSIGN_ITEM: 19601,\n\t\tPREVIEW_REJECT_ITEM: 19602,\n\t\tPREVIEW_ENGAGE_ITEM: 19603,\n\t\tPREVIEW_ENGAGE_ACCEPT_ITEM: 19604,\n\t\tPREVIEW_ENGAGE_REJECT_ITEM: 19605,\n\t\tCUSTOMER_CONTACT_UPDATE: 19608,\n\t\tPREVIEW_OFFER_CHERRY_ITEM: 19700,\n\t\tPREVIEW_LOCK_CHERRY_ITEM: 19701,\n\t\tMSG_CHAT_AGENT_ACCEPT: 18e3,\n\t\tMSG_CHAT_AGENT_MESSAGE: 18001,\n\t\tMSG_CHAT_AGENT_TERMINATE: 18002,\n\t\tMSG_CHAT_AGENT_MESSAGE_TO_AGENT: 18004,\n\t\tMSG_CHAT_AGENT_TYPING: 18005,\n\t\tMSG_CHAT_AGENT_MESSAGE_RECEIVED: 18007,\n\t\tMSG_CHAT_AGENT_ADD_AGENT_TO_CHAT: 18008,\n\t\tMSG_CHAT_AGENT_REMOVE_AGENT_FROM_CHAT: 18009,\n\t\tMSG_CHAT_SIGHTCALL_ESCALATION: 18012,\n\t\tMSG_CHAT_SIGHTCALL_VIDEO_ACTIVATED: 18013,\n\t\tMSG_CHAT_SIGHTCALL_VIDEO_TERMINATED: 18014,\n\t\tMSG_CHAT_SIGHTCALL_CANCELED: 18015,\n\t\tMSG_CHAT_AGENT_CONFERENCE_AGENT: 18020,\n\t\tMSG_CHAT_AGENT_COMFORT_MESSAGE: 18021,\n\t\tMSG_CHAT_AUTO_CLOSE: 18022,\n\t\tMSG_TEXT: 1,\n\t\tMSG_HTML: 2,\n\t\tMSG_VOICE: 3,\n\t\tMSG_VIDEO: 4,\n\t\tMSG_FILE: 5,\n\t\tSTATE_PENDING: 1,\n\t\tSTATE_DELIVERED: 2,\n\t\tSTATE_TYPING: 3,\n\t\tSTATE_DELETING: 4,\n\t\tFROM_AGENT: 1,\n\t\tFROM_CLIENT: 2,\n\t\tFROM_SERVER: 3,\n\t\tFROM_TYPING: 4,\n\t\tCHAT_STATE_ACTIVE: 1,\n\t\tCHAT_STATE_TEMINATED: 2,\n\t\tIN: 1,\n\t\tOUT: 2,\n\t\tgetDescription: function (messageId) {\n\t\t  switch (messageId) {\n\t\t\tcase this.MSG_CHAT_CLIENT_REQUEST:\n\t\t\t  return \"ChatClientRequest\";\n\t\t\tcase this.MSG_CHAT_CLIENT_MESSAGE:\n\t\t\t  return \"ChatClientMessage\";\n\t\t\tcase this.MSG_CHAT_CLIENT_TERMINATE:\n\t\t\t  return \"ChatClientTerminate\";\n\t\t\tcase this.MSG_CHAT_CLIENT_MESSAGE_RECEIVED:\n\t\t\t  return \"ChatClientMessageReceived\";\n\t\t\tcase this.MSG_CHAT_CLIENT_TYPING:\n\t\t\t  return \"ChatClientTyping\";\n\t\t\tcase this.PREVIEW_OFFER_ITEM:\n\t\t\t  return \"PREVIEW_OFFER_ITEM\";\n\t\t\tcase this.PREVIEW_ASSIGN_ITEM:\n\t\t\t  return \"PREVIEW_ASSIGN_ITEM\";\n\t\t\tcase this.PREVIEW_REJECT_ITEM:\n\t\t\t  return \"PREVIEW_REJECT_ITEM\";\n\t\t\tcase this.PREVIEW_ENGAGE_ITEM:\n\t\t\t  return \"PREVIEW_ENGAGE_ITEM\";\n\t\t\tcase this.PREVIEW_ENGAGE_ACCEPT_ITEM:\n\t\t\t  return \"PREVIEW_ENGAGE_ACCEPT_ITEM\";\n\t\t\tcase this.PREVIEW_ENGAGE_REJECT_ITEM:\n\t\t\t  return \"PREVIEW_ENGAGE_REJECT_ITEM\";\n\t\t\tcase this.MSG_CHAT_AGENT_ACCEPT:\n\t\t\t  return \"ChatAgentAccept\";\n\t\t\tcase this.MSG_CHAT_AGENT_MESSAGE:\n\t\t\t  return \"ChatAgentMessage\";\n\t\t\tcase this.MSG_CHAT_AGENT_TERMINATE:\n\t\t\t  return \"ChatAgentTerminate\";\n\t\t\tcase this.MSG_CHAT_AGENT_MESSAGE_TO_AGENT:\n\t\t\t  return \"ChatAgentToAgent\";\n\t\t\tcase this.MSG_CHAT_AGENT_TYPING:\n\t\t\t  return \"ChatAgentTyping\";\n\t\t\tcase this.MSG_CHAT_AGENT_MESSAGE_RECEIVED:\n\t\t\t  return \"ChatAgentMessageReceived\";\n\t\t\tcase this.MSG_CHAT_AGENT_ADD_AGENT_TO_CHAT:\n\t\t\t  return \"AddAgentToConference\";\n\t\t\tcase this.MSG_CHAT_AGENT_REMOVE_AGENT_FROM_CHAT:\n\t\t\t  return \"RemoveAgentFromConference\";\n\t\t\tcase this.MSG_CHAT_AGENT_COMFORT_MESSAGE:\n\t\t\t  return \"ChatAgentComfortMessage\";\n\t\t\tcase this.MSG_CHAT_AUTO_CLOSE:\n\t\t\t  return \"ChatAutoCloseWarning\";\n\t\t\tdefault:\n\t\t\t  return \"Unknown message id [\" + messageId + \"]\";\n\t\t  }\n\t\t},\n\t  }),\n\t(ChatModel = {\n\t  Key: \"f9-chat-console\",\n\t  id: !1,\n\t  Steps: { Unknown: \"Unknown\", Information: \"Information\", Connecting: \"Connecting\", Conversation: \"Conversation\", Finished: \"Finished\" },\n\t  PreviewSteps: { Unknown: \"Unknown\", EditContact: \"EditContact\", Complete: \"Complete\" },\n\t  SystemFields: [\"profiles\", \"name\", \"email\", \"question\"],\n\t  data: {\n\t\tcompositeKey: { domainKey: \"\", namespace: \"\" },\n\t\tstep: \"Unknown\",\n\t\tpreviewStep: \"Unknown\",\n\t\tsession: {},\n\t\tinformation: { profile: \"\", name: \"\", email: \"\", subject: \"\", content: \"\", customFields: {}, playSoundOnMessage: null, highContrastEnabled: null, fontSize: null },\n\t\tconversation: { transferring: !1, addEWTMessage: !1, connectingMessage: \"\", message: \"\", messages: [], messageSequence: 1 },\n\t  },\n\t  SaveDisabled: !1,\n\t  setDomainKey: function (domainKey) {\n\t\tChatModel.data.compositeKey.domainKey = domainKey;\n\t  },\n\t  isDomainKey: function () {\n\t\treturn !!ChatModel.data.compositeKey.domainKey && !!ChatModel.data.compositeKey.domainKey.length;\n\t  },\n\t  setNamespace: function (ns) {\n\t\tChatModel.data.compositeKey.namespace = ns;\n\t  },\n\t  compositeKey: function () {\n\t\tvar domainKeyPart = btoa(ChatModel.data.compositeKey.domainKey),\n\t\t  namespacePart = btoa(ChatModel.data.compositeKey.namespace),\n\t\t  compositeKey = ChatModel.Key + \"-\" + domainKeyPart + namespacePart;\n\t\treturn compositeKey;\n\t  },\n\t  getStep: function () {\n\t\treturn ChatModel.data.step;\n\t  },\n\t  setStep: function (val) {\n\t\tChatModel.data.step = val;\n\t  },\n\t  isTransferring: function () {\n\t\treturn ChatModel.data.conversation.transferring;\n\t  },\n\t  setTransferring: function (val) {\n\t\tChatModel.data.conversation.transferring = val;\n\t  },\n\t  addEWTMessage: function () {\n\t\treturn ChatModel.data.conversation.addEWTMessage;\n\t  },\n\t  setAddEWTMessage: function (val) {\n\t\tChatModel.data.conversation.addEWTMessage = val;\n\t  },\n\t  hasConnectingMessage: function () {\n\t\treturn \"\" !== ChatModel.data.conversation.connectingMessage;\n\t  },\n\t  getConnectingMessage: function () {\n\t\treturn ChatModel.data.conversation.connectingMessage;\n\t  },\n\t  setConnectingMessage: function (val) {\n\t\tChatModel.data.conversation.connectingMessage = val;\n\t  },\n\t  getMessages: function () {\n\t\treturn ChatModel.data.conversation.messages;\n\t  },\n\t  addMessage: function (message) {\n\t\tChatModel.data.conversation.messages.push(message);\n\t  },\n\t  updateMessage: function (id, text) {\n\t\tChatModel.data.conversation.messages\n\t\t  .filter(function (m) {\n\t\t\treturn m.messageId === id;\n\t\t  })\n\t\t  .forEach(function (m) {\n\t\t\tm.messageContent = text;\n\t\t  });\n\t  },\n\t  getMessageSequence: function () {\n\t\treturn ChatModel.data.conversation.messageSequence;\n\t  },\n\t  incrementMessageSequence: function () {\n\t\tChatModel.data.conversation.messageSequence++;\n\t  },\n\t  getPreviewStep: function () {\n\t\treturn ChatModel.data.previewStep;\n\t  },\n\t  setPreviewStep: function (val) {\n\t\tChatModel.data.previewStep = val;\n\t  },\n\t  getPlaySound: function () {\n\t\treturn ChatModel.data.information.playSoundOnMessage;\n\t  },\n\t  setPlaySound: function (playSound) {\n\t\tChatModel.data.information.playSoundOnMessage = playSound;\n\t  },\n\t  getHighContrastEnabled: function () {\n\t\treturn ChatModel.data.information.highContrastEnabled;\n\t  },\n\t  setHighContrastEnabled: function (enabled) {\n\t\tChatModel.data.information.highContrastEnabled = enabled;\n\t  },\n\t  getFontSize: function () {\n\t\treturn ChatModel.data.information.fontSize;\n\t  },\n\t  setFontSize: function (size) {\n\t\tChatModel.data.information.fontSize = size;\n\t  },\n\t  addListeners: function () {\n\t\t$(\"#information-page #question\").change(ChatModel.saveData), $(document.body).on(\"change\", \"#information-page .form-control input\", ChatModel.saveData), $(\"#conversation-page #input-message\").change(ChatModel.saveData);\n\t  },\n\t  modelToView: function () {\n\t\tChatModel.data.step !== ChatModel.Steps.Information && gSession.setSession(ChatModel.data.session),\n\t\t  $(\"#information-page #name\").val(ChatModel.data.information.name),\n\t\t  $(\"#information-page #email\").val(ChatModel.data.information.email),\n\t\t  $(\"#information-page #question\").val(ChatModel.data.information.question),\n\t\t  $(\"#conversation-page #input-message\").val(ChatModel.data.conversation.message);\n\t\tvar customFields = ChatModel.data.information.customFields;\n\t\tif (\"object\" === _typeof(customFields))\n\t\t  for (var key in customFields)\n\t\t\tif (customFields.hasOwnProperty(key)) {\n\t\t\t  var val = customFields[key].val;\n\t\t\t  $('input[id=\"' + key + '\"]').val(val);\n\t\t\t}\n\t  },\n\t  viewToModel: function () {\n\t\t(ChatModel.data.session = gSession.getSession()),\n\t\t  (ChatModel.data.information.profile = $(\"#profiles\").val()),\n\t\t  (ChatModel.data.information.name = $(\"#information-page #name\").val()),\n\t\t  (ChatModel.data.information.email = $(\"#information-page #email\").val()),\n\t\t  (ChatModel.data.information.question = $(\"#information-page #question\").val()),\n\t\t  (ChatModel.data.conversation.message = $(\"#conversation-page #input-message\").val()),\n\t\t  $(\".form-control\").each(function () {\n\t\t\tvar key = this.id.split(\"-\")[0];\n\t\t\tif (-1 === $.inArray(key, ChatModel.SystemFields)) {\n\t\t\t  var $input = $('input[id=\"' + key + '\"]'),\n\t\t\t\tval = $input.val();\n\t\t\t  $input.length && ChatModel.data.information.customFields && (ChatModel.data.information.customFields[key] = { val: val });\n\t\t\t}\n\t\t  });\n\t  },\n\t  loadData: function () {\n\t\tif (!ChatModel.isDomainKey()) return !1;\n\t\tvar data = Persist.loadData(ChatModel.compositeKey());\n\t\tif (data && data.step !== ChatModel.Steps.Finished) {\n\t\t  console.info(\"Persist: fill views from saved data\"), (ChatModel.data = data);\n\t\t  var messagesData = data.conversation.messages;\n\t\t  data.conversation.messages = [];\n\t\t  for (var messages = data.conversation.messages, i = 0; i < messagesData.length; i++) {\n\t\t\tvar message = messagesData[i],\n\t\t\t  chatMessage = new ChatMessage(\n\t\t\t\tmessage.id,\n\t\t\t\tmessage.messageId,\n\t\t\t\tmessage.messageType,\n\t\t\t\tmessage.messageDirection,\n\t\t\t\tmessage.messageContent,\n\t\t\t\tmessage.originatorType,\n\t\t\t\tmessage.originatorEmail,\n\t\t\t\tmessage.originatorName,\n\t\t\t\tmessage.destinators,\n\t\t\t\tmessage.contentType,\n\t\t\t\tmessage.confirmation,\n\t\t\t\tmessage.referenceId,\n\t\t\t\tmessage.date,\n\t\t\t\tmessage.removeUserNames\n\t\t\t  );\n\t\t\tmessages.push(chatMessage);\n\t\t  }\n\t\t  return \"undefined\" != typeof gSession && ChatModel.modelToView(), !0;\n\t\t}\n\t\treturn !1;\n\t  },\n\t  disableSave: function () {\n\t\tChatModel.SaveDisabled = !0;\n\t  },\n\t  saveData: function () {\n\t\tif (ChatModel.SaveDisabled || !ChatModel.isDomainKey()) return !1;\n\t\tChatModel.viewToModel(), Persist.saveData(ChatModel.compositeKey(), ChatModel.data), App.sendMessageToParent({ action: \"set-localstorage\", value: ChatModel.data, key: ChatModel.compositeKey() });\n\t  },\n\t  done: function () {\n\t\tChatModel.setStep(ChatModel.Steps.Finished), ChatModel.saveData();\n\t  },\n\t  allowMinimize: function (data) {\n\t\treturn !0;\n\t  },\n\t  reset: function () {\n\t\tChatModel.setStep(ChatModel.Steps.Unknown), ChatModel.saveData();\n\t  },\n\t}),\n\tFive9Modules && (Five9Modules.ChatModel = ChatModel),\n\t(EmailModel = {\n\t  Key: \"f9-email-console\",\n\t  Steps: { Unknown: \"Unknown\", Information: \"Information\", Finished: \"Finished\" },\n\t  SystemFields: [\"profiles\", \"name\", \"email\", \"subject\"],\n\t  data: { step: \"Unknown\", information: { profile: \"\", name: \"\", email: \"\", subject: \"\", content: \"\", customFields: {} }, hiddenFields: [] },\n\t  getStep: function () {\n\t\treturn EmailModel.data.step;\n\t  },\n\t  setStep: function (val) {\n\t\tEmailModel.data.step = val;\n\t  },\n\t  setHiddenFields: function (fields) {\n\t\tEmailModel.data.hiddenFields = fields;\n\t  },\n\t  addListeners: function () {\n\t\t$(\"#information-page #name\").change(EmailModel.saveData),\n\t\t  $(\"#information-page #email\").change(EmailModel.saveData),\n\t\t  $(\"#information-page #subject\").change(EmailModel.saveData),\n\t\t  $(\"#information-page #content\").change(EmailModel.saveData);\n\t  },\n\t  modelToView: function () {\n\t\tgEmailEventHandler.setProfileName(EmailModel.data.information.profile),\n\t\t  $(\"#information-page #name\").val(EmailModel.data.information.name),\n\t\t  $(\"#information-page #email\").val(EmailModel.data.information.email),\n\t\t  $(\"#information-page #subject\").val(EmailModel.data.information.subject),\n\t\t  $(\"#information-page #content\").val(EmailModel.data.information.content),\n\t\t  EmailModel.data.hiddenFields.length &&\n\t\t\tEmailModel.data.hiddenFields.forEach(function (field) {\n\t\t\t  $(\"#\" + field + \"-form-control\").hide();\n\t\t\t});\n\t\tvar customFieldKeys = Object.getOwnPropertyNames(EmailModel.data.information.customFields);\n\t\tcustomFieldKeys.length &&\n\t\t  customFieldKeys.forEach(function (key) {\n\t\t\t$('input[id=\"' + key + '\"]').val(EmailModel.data.information.customFields[key]);\n\t\t  });\n\t  },\n\t  viewToModel: function () {\n\t\t(EmailModel.data.information.profile = $(\"#profiles\").val()),\n\t\t  (EmailModel.data.information.name = $(\"#information-page #name\").val()),\n\t\t  (EmailModel.data.information.email = $(\"#information-page #email\").val()),\n\t\t  (EmailModel.data.information.subject = $(\"#information-page #subject\").val()),\n\t\t  (EmailModel.data.information.content = $(\"#information-page #content\").val()),\n\t\t  $(\".custom-fields .form-control input\").each(function (ind, el) {\n\t\t\tvar key = $(el).attr(\"id\"),\n\t\t\t  val = $(el).val();\n\t\t\tEmailModel.data.information.customFields[key] = val;\n\t\t  });\n\t  },\n\t  loadData: function () {\n\t\tvar data = Persist.loadData(EmailModel.Key);\n\t\treturn !(!data || data.step === EmailModel.Steps.Finished || (console.info(\"Persist: fill views from saved data\"), (EmailModel.data = data), EmailModel.modelToView(), 0));\n\t  },\n\t  saveData: function () {\n\t\tEmailModel.viewToModel(), Persist.saveData(EmailModel.Key, EmailModel.data);\n\t  },\n\t  done: function () {\n\t\tEmailModel.setStep(EmailModel.Steps.Finished), EmailModel.saveData();\n\t  },\n\t  allowMinimize: function (data) {\n\t\treturn !0;\n\t  },\n\t}),\n\tFive9Modules && (Five9Modules.EmailModel = EmailModel);\n  "],"x_google_ignoreList":[]}